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AMM521S - ADMINISTRATIVE MANAGEMENT 1B - 1ST OPP - NOVEMBER 2023 |
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n Am I BI A u n IVERs ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES & EDUCATION
DEPARTMENTOF GOVERNANCEAND MANAGEMENTSCIENCES
QUALIFICATION: Bachelor of Business & Information Administration
QUALIFICATION CODE: 07BBIA
LEVEL: 5
COURSE: Administrative Management lB
COURSE CODE: AMM521S
DATE: November 2023
PAPER: Theory
DURATION: 2 Hours
MARKS: 100
EXAMINER
MODERATOR:
pt OPPORTUNITY EXAMINATION QUESTION PAPER
MS A SCHROEDER
MS EVAINO
INSTRUCTIONS
a) Answer ALL the questions.
b) Read all questions carefully before answering.
c) Number answers according to the numbering structure provided in the question paper.
THIS EXAMINATION PAPER CONSISTS OF 5 PAGES
(INCLUDING THIS FRONT PAGE)
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QUESTION 1
(20)
Choose the letter from the options that best completes the sentence or provides the answer to
the question.
1.1 The correct sequence that Management Assistants should following when compiling a
memorandum is:
A. Subject, Date, To and From
B. Date, To, Subject and From
C. From, To, Subject and Date
D. To, From, Date and Subject
E. From, To, Date and Subject
1.2 Select a synonym for the capitalist economy from the options provided.
A. Mixed economy
B. Command economy
C. Market economy
D. Traditional economy
E. Communist economy
1.3 Tool Centre Windhoek CCis an example of a:
A. Sole Trader
B. Partnership
C. Public company
D. Private company
E. Close corporation
1.4 __ refers to the correct norms of conduct that should be followed during official
engagements.
A. Deportment
B. Protocol
C. Order of precedence
D. Coat of arms
E. Etiquette
1.5 Fisher, Quarmby & Pfeifer is an example of a:
A. Sole Trader
B. Partnership
C. Public company
D. Private company
E. Close corporation
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''
1.6 Indicate which economic system are being referred to when the government is in control
of the economy, dictating how the resources should be allocate and setting the prices of
the products and services.
A. Mixed economic system
B. Market economic system
C. Command economic system
D. Traditional economic system
E. Capitalist economic system
1.7 The sequential hierarchy of importance refers to:
A. Diplomacy
B. Deportment
C. Orderofprecedence
D. Patriotism
E. None of the above
1.8 Select which type of hotel reservation are being referred to when guests are being
provided and experience superior (excellent) comfort and quality, high standard of
furnishings; service and guest care.
A. Three star
B. Two star
C. One star
D. Five star
E. Four star
1.9 Maurencia Shikongo is a resident of Switzerland. Her family are planning to travel from
Switzerland to Namibia during the December holidays to explore the Namibian dessert.
Indicate which type of travelling are being referred to in this scenario.
A. International travel
B. Local travel
C. Travel agent
D. Itinerary
E. Domestic travel
1.10 Indicate which type of document are being referred to when the Ministry of Gender,
Equality, Poverty Eradication and Social Welfare conducts research and publishes their
findings in a document that examine the gender-based violence issues in Namibia.
A. Informal report
B. Formal report
C. Memorandum
D. Formal letter
E. Incident summary
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. QUESTION 2
[20]
2.1 You are the Office Administrator ofthe Mr Khoebeb the Manager in the Marketing section
and are responsible for drafting all external correspondence. Name and discuss three (3)
guidelines that you should remember when drafting external correspondence for on
behalf of your manager.
(6)
2.2 Distinguish between internal communication and external communication and illustrate
with suitable examples.
(4)
2.3 Ashley Afrikaner works as the CEO's Personal Assistant at Nampower. Her manager has
asked her to schedule a meeting on Microsoft Teams inviting all the staff members in the
Human Resources Department. She has written an e-mail notification to the HR staff
members inviting them to the scheduled meeting for Tuesday, 15 November 2023 in the
Nampower boardroom at 10:30. Name and discuss any five (5) "elements of the
communication process" in this scenario.
(10)
QUESTION 3
[20]
3.1 Countries practice various types of economic systems. Do a comparison between the
characteristics of a market economic system and a communist economic system. (10)
3.2 Countries may opt to practice one of the four major economic systems. Examine the term
"traditional economy" as one of the major economic systems.
(5)
3.3 Maslow's hierarchy of needs are very popular and well-studied. Name and discuss
Maslow's hierarchy of needs in detail.
(5)
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QUESTION4
[20)
4.1 Organisations have the option to establish either a private or a public company. In table
format differentiate between a private and public company by distinguishing between
their 4.1.1 name 4.1.2 transfer of shares 4.1.3 number members 4.1.4 capital and 4.1.5
Meetings.
(10)
4.2 Roseline lipumbu a relative of yours, would like to start her own Hair Salon and has
approach you to become her partner in the business venture. She has learned that you
are an Administrative Management 1B student and have learned about this type of
business. Answer the following question about a partnership.
4.2.1 Define a "partnership" in detail.
(2)
4.2.2 Name and discuss any four (4) characteristics of a partnership.
(8)
QUESTION 5
[20)
Your manager, Dr Vetira Simpungwe, is planning to go on a business trip abroad to Germany in
February 2024. You, as his Personal Assistant must see to it that all the necessary arrangements
such as flight bookings, accommodation and transport are being done well in advance. He is a
holder of a diplomatic passport. Answer the following questions that follow.
5.1 Examine any five (5) of your responsibilities as his Personal Assistant, during Dr Vetira
Simpungwe's absence from the office.
(10)
5.2 Discussthe different types of service that travel agents provide to travellers.
(5)
5.3 Examine the benefits of that Dr Vetira Simpungwe will enjoy as a holder of a diplomatic
passport.
(5)
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