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BOP511S - Basic Organisational Psychology - 2nd OPP - June 2023 |
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nAm I BI A Un1vERSITV
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION : BACHELOR OF HUMAN RESOURCES MANAGEMENT
QUALIFICATION CODE: 07BHRM
LEVEL: 5
COURSE CODE: BOP511S
COURSE NAME: BASIC ORGANISATIONAL
PSYCHOLOGY
SESSION: JUNE/ JULY 2023
PAPER: THEORY
DURATION: 3 HOURS
MARKS: 100
EXAMINER{S)
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
Mr. ODILO Sll<OPO
MS MARTHA NAMUTUWA
MR. EHRENFRIED NDJOONDUEZU
MODERATOR:
Mr. E. KANDJINGA
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
PERMISABLE MATERIALS (PEN, RULER)
1 THIS QUESTION PAPER CONSISTS OF 8 PAGES (Including this front page)
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Section A: True/False and Multiple choice
(10 marks)
Question 1
Read the statements below and indicate if they are True/False on your answer script.
1.1 When people's learning tasks are meaningful to them, and their learning is goal
directed or purposeful, the learning process is easier than when they are not
motivated.
(1)
1.2 Dysfunctional conflict improves the healthy exchange of ideas, clears the air and
enhances future handling of conflict.
( 1)
1.3 Repression is a process where the individual represses painful, disturbing or
dangerous thoughts, experiences or feeling to the unconscious is known as? (1)
1.4 The more experience a person has a person has in in dealing with the stressor,
the less harmful its influence will be.
(1)
1.5 People with Type B personality (ambitious, competitive, deadlines driven and
perfectionists) are likely to die of stress than people with Type A personality. (1)
1.6 Providing educational programmes, recreational facilities and supporting workers
with alcohol addiction problems are ways to contain alcoholism at workplaces.
(1)
1.7 Stereotyping is the tendency to be influenced positively or negatively by one
characteristic in the evaluation of a person, and the person is consequently
regarded in a positive or negative light.
(1)
1.8 The extent to which members are attracted to the group is known as group
cohesion.
( 1)
1.9 Larger groups can tolerate authoritarianism and direct leadership much easier
than small groups.
(1)
1.10 Group norms indicate the standard of behaviour which is expected from
individuals in situations related to the group.
(1)
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Multiple Choice
Question 2
Read the statements below and select the best suitable answer from the choices
provided.
2.1 When an individual perceives that another person has or is about to negatively
affect something the first party greatly values is?
(1)
a) Frustration
b) Conflict
c) Aggression
d) Stress
2.2 Daniel has been discharged from his position due to economic recession effects
and he is unable to find another job because he does not have a tertiary
education qualification. Which frustration source can you link Daniel's frustration
to?
(1)
a) Failure
b) Helplessness
c) Lack of qualification
d) Failure and helplessness
2.3 Which of the following describes cognitive appraisal as a stress moderating
factor?
(1)
a) Sleeping a fixed number of hours, taking multivitamins, and going to the
gym to cope with a fast-paced life.
b) The president declaring that alcohol is prohibited in Namibia.
c) Individual mental immunity to stress
d) The individual's assessment of a stressor will determine his or her ability
or inability to deal with a stressful situation.
2.4 On their way home from campus, Ivy and Jake came across a street vendor selling
fruits. They decided to buy some fruits and shorten their journey home. Both Ivy
and Jake love apples and bananas, so they bought large and juicy apples and
bananas. Link an external factor that influenced Ivy and Jake attention focus in
this regard.
( 1)
a) Contrast
b) Intensity
c) Size
d) Familiarity and interest
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2.5 Before Silvia could access the elearning platform (MyNust) successfully, she went
through a gradual learning process of 'attempt-fail', 'attempt-fail' and then
'attempt pass'. Identify the type of associative learning Silvia experienced. {1}
a) Classical conditioning
b} Operant conditioning
c) Cognitive learning
d) Trial-and-error learning
2.6 The ability to make coordinated movements with the fingers i.e., for handling
objects such as screws, little gears of a watch, paintbrushes, etc. is referred to as:
( 1)
a) Finger dexterity
b) Speed of limb movement
c) Reaction time
d) Choice reaction time
2.7 Ben is delighted that the position offered to him by NAMCOR. pays a good
salary but it will mean that he must work for a very unpleasant boss, he now
must decide whether he should accept the position with the unpleasant boss or
not. This is an example of:
(1)
a) Avoidance- avoidance conflict
. b) Approach - avoidance conflict
c) Multiple approach -avoidance conflict
d} Avoidance-avoidance conflict
2.8 When a person is threatened and experiences fear, he/she returns to forms of
behaviour that are associated with earlier stages of development. This defence
mechanism is referred to as:
( 1)
a) Splitting
b) Intellectua lisation
c) Projection
d) Regression
2.9 This defence mechanism refers to an individual who ascribes his/her own
personal.
I'
unacceptable urges (impulses}, feelings, faults, mistakes and attitudes to an
external object or person.
( 1)
a) Splitting
b) lntellectualisation
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c) Projection
d) Regression
2.10 The process whereby individuals try to identify the causes or reasons for the
behaviour of others is called:
(1)
a) Distinctiveness
b) Consensus
c) Consistency
d) Attribution
)'
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Section B: Structured questions (answer all questions)
Question 2
Read the following case study and answer the following questions.
(80 marks)
NHE CEOsay salary increment impossible ...strike enters day six.
National Housing Enterprise CEO, Gisbertus Mukulu said the demand of 7% salary increment is not
financially possible from the housing entity.
NHE employees have since embarked on an industrial action on 24 February, with today marking as day
six.
"We value our employees- and if conditions were normal, we would have done all in our power to find
a middle-ground to meet some of the monetary demands. However, we must bear in mind that given
the current challenging economic climate, a salary increment is not possible," he said in statement
released on Tuesday.
Mukulu added NHE staff members are still employed with full benefits despite the trying times. He
further noted nothing positive can come from this strike, as there are no 'winners'.
90% of the staff voted to go on strike, demanding for an increment, and against nepotism, favouritism
and corruption in the parastatal.
NHE is publicly funded and mandated to provide and finance affordable housing to Namibia's low-and
middle-income earners.
The housing enterprise total wage bill for the year is estimated at N$89 799 188, making the staff cost
the highest in the company.
"Should the strike continue in its current form, it will worsen the financial position of the company, given
that the company won't be able to pay for salaries and all related overheads in its current environment,"
added the CEO.
Mukulu encouraged the striking workers to return to their work stations to continue housing the
Namibian nation and find practical solutions to some of the challenges.
He said, at the moment, the company is seized with finding funds that will ensure the sustainability of
the organisation to be deemed a going concern.
However, Public Service Union of Namibia (PSUN)secretary general (SG)Matheus Haakuria made it clear
they stand firm on the decision to strike until the two parties meet and address the issues.
Responding to questions from New Era, Haakuria stated the union was at the NHEhead office yesterday
and met with the CEOto stress the importance of dialogue with the employees.
"He did not object anything but assured us that management will be in meetings to find amicable
solutions to the demands," he said.
According to him, there were about three proposals the union made to NHE,given the financial position,
but NHE chose to ignore.
He explained one of them was a once-off payment of N$15 000, which was agreed by the negotiating
teams and part of the approved budget for 2021/22.
However, he s?id, NHE reversed the decision and refused to further engage the union. -
mndajavera@nepc.com. na
The Newera newspaper {2023-03-02}
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2.1 Having understood the article, define the term frustration and identify four (4)
sources of frustration from the case study?
(5)
2.1 Identify and discuss the five (5) stages of group development that could have
been used by the NHE employees?
(10)
Question 3:
3.1 Describe one example of behaviour that you have learnt in your life through
observational learning, operant conditioning and trial and error learning? (6)
3.2 Define the term human ability and explain how physical, mechanical, and
psycho motor abilities positively and negatively affect recruitment and selection
in an organisation.
(8)
3.3 We all have been involved in some form of conflict in our lives. Reflection the
latest conflict that you were involved in/ experienced and answer the following
questions.?
a) Who was involved in the conflict
(2)
b) What was the source ofthe conflict
(2)
c)
How did you resolve the conflict
(3)
3.4 Alcohol consumption is said to constitute an emerging social problem among
adolescents and youth in Namibia with one study estimating that 53.5% of youths
aged 13-30 use alcohol (Barth and Hubbard, 2009).
3.4.1 Identify any 5 long-term effects of alcohol that could affect Namibian
youth?
(5)
3.4.2 What do you think Namibian employers can do to help workers with
drinking problems?
(10)
3.5 Discuss the three different components of an attitude and provide an example
foreachofthree?
,1
(9)
ti
3.6 Discuss the process of attribution and the different criteria used when
attributions are made regarding someone's behaviour?
(8)
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3.7 There are different explanations for people's need to belong to a group. Discuss
the most important reasons for it.
(12)
Total Marks: 100
Good luck!
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