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AMM721S - ADMINISTRATIVE MANAGEMENT 3 - 1ST OPP - NOVEMBER 2022 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE; HUMAN SCIENCEAND EDUCATION
DEPARTMENT OF GOVERNANCE & MANAGEMENT SCIENCES
QUALIFICATION: BACHELOR OF BUSINESS AND INFORMATION ADMINISTRATION
QUALIFICATION CODE: 07BBIA
LEVEL: 7
COURSE CODE: AMM721S
COURSE NAME: ADMINISTRATIVE MANAGEMENT
3
SESSION: NOVEMBER2022
DURATION: 2 HOURS
PAPER: THEORY (PAPER 1)
MARKS: 100
EXAMINER{S)
1st FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
Dr. N. ANGULA
MODERATOR: MR EA ZEALAND
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF _5_ PAGES (Including this front page)
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2
Answer the following multiple-choice questions. Only write down the question number
and the correct answer. E.g. 1.1 C
Section A: Multiple-choice questions
1.1 This form of power is granted through the organisation's hierarchy; it's defined by
the organisation according to the position that is held by an individual:
A
Legitimate power
B
Reward power
C
Coercive power
D
Referent power
1.2 This approach was also developed with the intention of eliminating managerial
inconsistencies and abuse of power:
A
Bureaucratic approach
B
Contemporary approach
C
Systems approach
D
Contingency approach
1.3 Is a high-quality programme that, in the end, enhances the customer experience,
reduces costs, and develops better leaders:
A
Prominence
B
Six sigma
C
Plethora
D
Eclectic
1.4 Motivation can be defined as:
A
large amount of something
B
A position of importance of significance
C
A force that guides or activates an individual's behaviours towards a certain aim
D
A natural tendency to act in a certain way
1.5 This theory is predicated on the idea that a person's behaviour depends on how
those consequences are perceived by them:
A
Reinforcement theory
B
Expectancy theory
C
Theory X
D
Theory Y
1.6 The method used to identify an organization's human resources needs and find
enough workers to meet those needs is referred to as:
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A
Staffing
B
Recruitment
C
Internal searches
D
External searches
1.7 Organisational culture is:
A
Organisational job vacancies
B
The values, beliefs or norms that define the organisation
C
Poor staffing practices.
D
The process of generating a pool
1.8 This step is focused on ensuring that changes stay in place and that individuals
don't revert to old habits:
A
Awareness
B
Desire to participate
C
Ability
D
Reinforcement
1.9 The norms practiced related to the varying backgrounds of staff and customers are
called:
A
Diversity training:
B
Organisational policies
C
Organisational practices
D
Pluralism
1.10 A set of moral principles defined by social dynamics, institutions, traditions, and
existing cultural beliefs:
A
behaviour directed by free choice
B
behaviour directed by ethics
C
behaviour directed by prescription
D
values
[10]
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Section B: Structured questions
Answer each of the following questions:
QUESTION 1
What are the five (5) main types of management theories that may be employed in
organisations, and how can they be used in an organisation?
(10)
QUESTION 2
Describe the six (6) facets/components of organisational leadership. Describe how leadership
is used in the Namibian setting with examples from practise?
(10)
QUESTION 3
Why are management and leadership crucial in organisations? Provide five (5) points for each
and explain each point.
(10)
QUESTION 4
What does leadership in an organization mean, and give five (5) examples of which leadership
can be applied in an organization?
(10)
QUESTION 5
Using examples, identify and describe the five (5) differences between a balanced scorecard
and a SWOT analysis?
(10)
QUESTION 6
Critically define what "motivation" means to employees in an organisation with the use of (5)
examples?
(10)
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' I.'
5
QUESTION 7
Poor motivation has been shown to have several detrimental effects on the workplace,
including reduced productivity, poor communication, decreased engagement levels, and a
higher likelihood of employee turnover.
How would you motivate a demotivated employee in your company, assuming you were an
HR professional? Discuss your answer in detail.
(10)
QUESTION 8
If you were the DVC of the Namibia University of Science and Technology, what would you
suggest to the new employees who started at the University in January 2022 when they asked
you to explain the significance of organisational cultures to the new employee?
Discussyour answer in detail.
(10)
Question 9
To uphold standards and company integrity, maintaining ethics and value systems is an
essential part of running any organisation.
Explain in depth what ethics and value systems in business are and provide (2) examples for
each?
(10)
[90]
TOTAL: 100
End of examination