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AMM721S - ADMINISTRATIVE MANAGEMENT 3 - 1ST OPP - NOVEMBER 2023 |
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nAm I BI A un IVERS ITY
OF SCIEn CE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF GOVERNANCE & MANAGEMENT SCIENCES
QUALIFICATION : BACHELOR OF BUSINESS AND INFORMATION ADMINISTRATION
QUALIFICATION CODE: 07BBIA
LEVEL: 7
COURSE CODE: AMM721S
COURSE NAME: ADMINISTRATIVE MANAGEMENT
3
SESSION: NOVEMBER 2023
DURATION: 2 HOURS
PAPER: THEORY(PAPER1)
MARKS: 100
1st OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER:
Dr. N. ANGULA
MODERATOR: Mr. Eugene A. Zealand
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 6 PAGES (Including this front page)
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Answer the following multiple-choice questions. Only write down the question number and the
correct answer. E.g. 1.1 C
Section A: Multiple choice questions
1.1 The process in which a person exerts influence over other people by inspiring them,
motivating them and guiding their activities to help achieve the organisation's goals:
A. Leadership
B. Motivation
C. Self confidence
D. Honesty and Integrity
1.2 What is the characteristic of a leader:
A. Factors influence.
B. Power
C. Authority
D. Decision-making capabilities
1.3 This form of power is granted through the organisation's hierarchy it's defined by the
organisation according to the position that is held by an individual:
A.
Expert power
B.
Coercive power
C.
Legitimate power
D.
Reward power
1.4 The Zone of indifference is a framework that was developed by:
A. Burke Collins
B. Chester Barnard
C. Malcolm Paulus
D. Hartley Tomas
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1.5 ___ is a complex concept it can be approached from different perspectives or
development in thought:
A. Management
B. Motivation
C. Human resource management
D. The bureaucratic approach
1.6 A management philosophy for a customer-focused organisation that involves all
employees in continuous improvement:
A. Six Sigma
B. Factual approach
C. Total quality management
D. Process approach
1.7 A force that guides or activates an individual's behaviours towards a certain aim:
A. Motivation
B. Management
C. Six Sigma
D. Leadership
1.8 How we call the process through which the human resources need of an organisation
are determined, and sufficient employees are secured to address those needs:
A. Recruitment
B. Staffing
C. Screening
D. Selection
1.9 What does the abbreviation SWOT stand for:
A. Strong Weakness Opportunities and Threats
B. Strength Weakness Opportunities and Throats
C. Strengths, Weaknesses, Opportunities and Threats.
D. Strength, Weakness, Opportunities and Thrown
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1.10 The process of proactively aligning the organisation's resources (internal environment)
environment) with threats and opportunities caused by changes in the external
environment:
A. Strategic Marketing
B. Strategic management
C. Strategic human resource management
D. Strategic leadership
[10 marks]
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Section B: Structured questions
Answer each of the following questions:
5
[90 Marks]
Questions 1
A leader is responsible for guiding, managing, and overseeing others.
Assume you are the Team Leader in your organisation. Discussthe concept and practise of
leadership in your organisation.
[10)
Question 2
Management theories play a vital role in any organisation. State and describe the (5)
management theories that are applicable in an organisation.
[10)
Question 3
Leadership is essential in every organisation. Identify and describe the (5) most common
leadership attributes of a leader.
[10)
Question 4
Motivation theory is the study of what motivates a person to work towards a specific goal or
end.
Explain why motivation theories is important in an organisation using examples. [10)
Question 5
Management change is critical in organisational techniques.
Outline and describe the (5) importance of change management techniques to effectively
manage change in an organisation.
[10)
Question 6
A team is made up of individuals who work together on specialised activities to achieve similar
goals and objectives.
Identify and explain (5) types of teams found in an organisation.
[10)
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Question 7
The most crucial aspect of every organisation is its ethics.
With the use of examples, describe (5) importance of ethics in modern industry, and an
appreciation of cultural diversity in organisations.
[10]
Question 8
Corporate responsibility is essential in the initial centuries of any organisation. [10]
Identify (5) and explain why corporate social responsibility in modern industry important.
Question 9
Namibia has a diversified market with people from various ethnic backgrounds.
Explain the process of creating teams in a diverse market like Namibia.
[10]
[Section B Total Marks: 90]
End of examination
TOTAL: 100