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BIS621S - BUSINESS INFORMATION SYSTEMS 2B - 1ST OPP - NOVEMBER 2023 |
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nAm I 8 I A Un IVE RS ITV
OF SCIEnCE AnD TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES& EDUCATION
DEPARTMENT MANAGEMENT
SECTION: BUSINESS& INFORMATION ADMINISTRATION
QUALIFICATION: Bachelor of Business and Information Administration
QUALIFICATION CODE: 07BBIA
LEVEL: 7
COURSE: Business information systems 28 COURSE CODE: 8156215
DATE:November2023
SESSION: 1
DURATION: 2 Hours
MARKS: 100
EXAMINER(S)
FIRST OPPORTUNITY - QUESTION PAPER
Mr. K. Wadi
MODERATOR:
Dr N Angula
THIS QUESTION PAPER CONSISTS OF 8 PAGES
(Excluding this front page)
INSTRUCTIONS
1. Answer ALL the questions in SECTIONA and CHOOSE3 in SECTION
B.
2. Produce neat work.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination Paper
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SECTIONA-
Multiple choice questions.
1. A group of related records constitutes a
a. Database
b. File
c. Information
d. Field
[10 marks]
2. Which of the following can help you choose a product?
a. office automation system
b. management information system
c. transaction processing system
e. decision support system
3. The information system used in the daily running of the business is:
a. TPS
b. OPS
c. OAS
d. All the above
4. EISstands for
a. External information system
b. Extended information system
c. Electronic information system
d. Executive information system
5. Which of these is a cost/efficiency driver of e-commerce?
a. Improving the range and quality of services offered
b. Avoid losing market share to businesses already using e-commerce
c. Increasing speed with which supplies can be obtained
d. decreasing speed with which supplies can be obtained
6. Which of the following CRM component supports the front-end bank employee in
making decision whether to lower the customers' monthly fee based on the customer
value?
a. Operational CRM
b. Analytical CRM
c. Executive CRM
7. ___ is the most basic element of data
a. Character
b. Field
c. Record
d. Database
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8. Which of the following information systems are used in the daily running of the
business?
a.TPS
b. OPS
c. OAS
d. All the above
9. Materials Requirements Planning (MRP} software is an example of an information
systems application
in which of the following areas?
a. Office automation systems.
b. Operations management.
c. Marketing
d. Human resource management.
10. Business Intelligence and data warehousing are used for which of the following?
a. Data mining.
b. Analysis of large volumes of product sales data.
c. What-if scenarios.
d. All of the above.
SECTION B
{90 MARKS)
Choose only three (3) questions from this section. All the questions carry equal marks
Question 1.
(30)
a. List and describe three main business processes supported by enterprise resource
planning systems in modern organisations.
[15]
b. List and elaborate on basic components of supply chain management system in
modern organisations. Use examples to support your answer.
[15]
Question 2.
(30)
Describe the following terms:
a. Business intelligence.
[6]
b. Real time business.
[6]
c. Customer Relationship Management (CRM}.
[6]
d. Enterprise Resource Planning (ERP}.
[6]
e. Web 2.0.
[6]
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Question 3.
In the context of a manufacturing company:
a) Define what is meant by 'structured' and 'unstructured'
organisational management levels.
(30)
decision-making in relation to
I. Illustrate your answer with suitable examples
[10]
II. Give examples of sources of data that might be used by the company, and outline
the stages by which this data might become information useful in decision-making.
[10]
Ill. Describe recent developments in IT, which have improved access to information for
management decision makers
[10]
Question 4.
(30)
a. Define the following types of business information systems and relate them to the
types of decision support that they offer:
I.
Transaction Processing systems {TPS)
[6]
II.
Management Information Systems {MIS)
[6]
Ill.
Intelligent Support Systems {ISS)
[6]
b. Give at least THREEreasons why TPScan be described as the 'data lifeline' of a
company.
[6]
c. Distinguish between batch and on line TP approaches and indicate by example the
circumstances under which one might be preferred over the other.
[6]
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TOTAL: 100
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