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HRH610S - HUMAN RESOURCES MANAGEMENT FOR HOSPITALITY AND TOURISM - 2ND OPP - DECEMBER 2025 |
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nAm I BI AunIVER sITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION : Bachelor of Hospitality Management, Bachelor of Culinary Arts,
Bachelor of Tourism Innovation and Development
QUALIFICATION CODE: 07BHOM,
07BOTM, 07BCNA
LEVEL: 7
COURSE CODE: HRH610S
COURSE NAME: Human Resource
Management for Hospitality and Tourism
SESSION: December 2025
DURATION: 2 HOURS
PAPER: THEORY {PAPER 2)
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Ms. AAR Siebert
MODERATOR: Enzy Ngondi Pewa Kaura-Ndjavera
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS PAPER CONSISTS OF _2_ PAGES {Including this front page)
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Question 1
(8)
Human Resource Management is a very important department in any organ isation. Write a comprehensive
list on the scope of the duties fulfilled by this department.
Question 2
(10}
The mo st common method of interviewing is that of the individual interview. Write a summary of the actions
an inte rviewer should take befo re, during and after the individual interview to ensure it is successful.
Question 3
(5x2=10}
Compa nies must devise means of assessing the Return on Investment (ROI) gained by adopting Employer
Branding activities. Give a detailed explanation on how companies can determine the ROI gained from
Employer Branding.
Question 4
(15}
The development of people is an integral human resource process that is aligned to the corporate strategy.
Explai n the circumstances that would ind icate that staff t raining is needed in the company.
Question 5
(6+5=11)
Performa nce Appraisal is the process by which the human resource manager or other manager or supervisor
monit ors and evaluates what is happening in the workplace . Write a short essay discussing a) the objectives
of conducting performance appraisals and b) based on your opinion, what the importance of performance
apprai sa ls is.
Question 6
(10)
Induction is defined as the process by which a new employee is assisted in the assimilation process and
encouraged to become an effective member of the work team and the organization as efficiently and quickly
as possible. Write a detailed list of activities and information that must be included in the induction process.
Question 7
(15)
Briefly explain the three (3) types of costs incurred by the Induction Process .
Question 8
(6x2=12)
Performa nce appraisal can be defined as the systematic evaluation of the individual with respect to his/her
performa nce on the job and his/her potential for development. Write an explanation of the objectives an
organ isation has when performing Performance appraisals
Question 9
Briefly describe the a) advantages and b) challenges associated with a diverse workforce.
(5+4=9)
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