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BMI511S - Introduction To Business Management - 2nd Opp - June 2022 |
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nAm I Bl A u n IVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTYOF MANAGEMENT SCIENCES
DEPARTMENT OF MANAGEMENT
QUALIFICATION: BACHELOR OF BUSINESS MANAGEMENT/ VARIOUS
QUALIFICATION CODE: 07BBMA
LEVEL: 5
COURSE CODE: BMl511S
COURSE NAME: INTRODUCTIONTO BUSINESS
MANAGEMENT
DATE: JULY 2022
DURATION: 3 HOURS
PAPER:
THEORY
MARKS: 100
EXAMINER{S}
SECONDOPPORTUNITYQUESTION PAPER
Mr. Zealand
Ms. Hambabi
Ms. Kangandjo
Ms. Mupopiwa-lthete
MODERATOR: Ms. Olivier
INSTRUCTIONS
1. Answer ALLthe questions.
2. Write clearly and neatly.
3. Answer all the questions in the examination booklet provided.
PERMISSIBLEMATERIALS
1. Calculators are allowed.
THIS MEMORANDUM CONSISTS OF 9 PAGES (Including this front page)
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Question 1
SECTION A
[20 marks]
Indicate your answers next to each corresponding number in the examination booklet.
e.g. (1.1 C; 1.2 C)
1.1 Phillip makes wooden toy trains to sell at a local market. He uses wood blocks, glue and
paints to create the toy trains. This transformation process is known as ____
_
A.
production
B.
exchange
C.
co-operation
D.
directing
1.2 Which one of the following statements is NOT true regarding society's scarce resources?
A.
The supply of natural resources a country possesses cannot be increased.
B.
Human resources include the physical and mental talents and skills of
people employed to create products and services.
C.
Capital products have a short working life and stocks can be built up
quickly.
D.
Entrepreneurship refers to the collective capacity of those individuals who
accept the risks involved in providing products and services.
1.3 Jonathan started at his new job more than a month ago. He feels, however, that his
colleagues do not respect him and that he is not accepted and valued by the company.
This refers to Jonathan's ___
needs that are not satisfied according to Maslow's
hierarchy of needs.
A. self-realisation
B. security
C. esteem
D. social
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1.4 A team at Google identified a new opportunity and developed a new corporate business
within Google, and thus Gmail was born. Gmail was developed through internal
processes and through the use of Google's resources. The Gmail team is an example of
_____
within Google.
A. corporate entrepreneurship
B. franchising
C. social intrapreneurship
D. community engagement
1.5 An enterprise is considered a legal/juristic personality when the:
1.
members are liable for the debts and obligations of the juristic person.
2.
enterprise has its own rights, assets and obligations.
3.
members enjoy limited liability as they stand to lose only the capital they have
contributed.
4.
enterprise's existence is not threatened by changes in its membership.
A.
1,2,3
B. 1,4
C.
2,3,4
D. 1,2,3,4
1.6 Ester is a manager at the Sweet and Candy Shop. She is in the process of allocating the
different resources to the various sections of the shop, and she is defining the duties of
the employees and the procedures they need to follow in order to ensure the shop
meets its goals. Ester is in the _____
phase of the management process.
A.
planning
B.
organising
C.
leading
D.
control
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1.7 Which one of the following statements is NOT true for a business with a legal
personality?
A. The business is dependent on its members.
B. The business is recognised as a legal subject alongside natural persons or
individuals.
C. The business has its own rights, assets and obligations.
D. The business's existence is not affected by changes in its membership.
1.8 Fischer price, a producer of children's toys, has to comply with local and international
standards to protect consumers from unsafe products. This is known as __ _
A. business ethics
B. consumerism
C. sustainability
D. social responsibility
1.9 Kavango Trading sells international and national branded cosmetics to middle and upper
income men and women. The international and national branded cosmetics sold by
Kavango Trading are indicated in which one of the following components of the business
plan?
A. Human Resources plan
B. Marketing plan
C. Management plan
D. Operating plan
1.10 Which one of the following does not form part of specialisation-intensive jobs.
A. High productivity
B. Need for high skilled workers
C. Limit on mental errors
D. Greater control
1.11 Increasing the number of task and associated responsibility would be regarded as:
A. work teams
B. job enrichment
C. job rotation
D. job enlargement
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1.12 Mike is the CEO of Safety Xpress, a company specialising in road safety equipment. As
part of the top management team at Safety Xpress, Mike is focussing on increasing his
_____
skills as this is the most important skill needed at top management.
A. conceptual
B. technical
C. behavioural
D. interpersonal
1.13 Indicating what a goal relates to, the period to which the goal refers and the desired
results of the goal all refer to which criteria for setting effective goals?
A. Specific
B. Measurable
C. Attainable
D. Relevant
1.14 Which one of the follow is NOT a fundamental building block of organising?
A. Establishing reporting and authority relationships.
B. Coordinating activities.
C. Establishing communication channels.
D. Designing jobs.
1.15 What type of power is based on the manager's ability to influence employees with
something of value to them?
A. Referent
B. Expert
C. Legitimate
D. Reward
1.16 Which type of teams take on the responsibilities from their former managers,
including tasks such as planning, scheduling and control?
A. Self-managed teams
B. Cross-functional teams
C. Problem-solving teams
D. Task-specific teams
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1.17 Which one of the following is NOT a control point to consider when measuring the
effectiveness of purchasing and supply activities?
A. Timeliness
B. Price proficiency
C. Relationship performance with customers
D. Workload
1.18 Which one of the following is the correct sequence of the cash cycle in a business?
A. Raw materials - cash- debtors - cash - finished products
B. Cash - debtors - raw materials - finished products - cash
C. Cash - raw materials - finished products - debtors - cash
D. Cash - raw materials - debtors - cash - finished products
1.19 Petrina wants to aim her marketing attempts at women. She knows that because there
are now more and more women in the workplace, she can focus her marketing efforts at
this market. Women are also more involved in the decision-making of companies. The
changing role of women is _______
variable that forms part of the macro-
environment.
A.
a demographic change
B.
an economic
C.
a consumer
D. a social
1.20 A business plan is a plan of action that sets out every imaginable aspect of the planned
establishment of the enterprise. This plan should be able to answer the following
questions:
A.
where does the entrepreneur aim to start the business?
B.
how does the entrepreneur aim to start the business?
C. why does the entrepreneur believe that the business will be
successful?
D. all of the above.
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Question 2
Indicate whether the following statements are True or False in the examination booklet provided.
e.g. 2.1 True
[20 marks]
No. Statement
2.1 In a free-market economy, business organisations may not exploit the consumer.
2.2
The first reason why studying management is that we all have a vested interest in
improving our own chances of finding a quality and secure job.
2.3
Quantitative guidelines for defining SMME's include a simple organisational
structure that is independent, privately owned and managed.
2.4
Accountability is the obligation to achieve organuisational goals by performing
required activities.
2.5 Intermediaries are bridging the gap between manufacturers and consumers.
2.6 Housing benefits are regarded as direct compensation.
2.7
A farmer who sells mushrooms at a farm stall to passing motorists is an example of
a three-link distribution channel.
2.8
Total quality is concerned with improving products and services outside the
business and thereby satisfying the customers' needs.
2.9 Price is a quality characteristic used in quality planning and control.
2.10
Operations management in the business can help the business to satisfy the needs
of its clients more effectively.
2.11
The sequencing of task refers to the use of a detailed roster that indicates when a
specific task should start and when it should be completed.
2.12 Supply chain management is concerned with the choice of suppliers.
2.13
2.14
2.15
2.16
Corporate social investment recognizes corporations as legal persons with certain
rights and responsibilities.
Analytical skill centres on a manager's mental ability to coordinate all of the
organisation's interest and activities.
A job specification describes the nature of the work and the performance expected
from the employee.
Advertising is the last promotional tool.
2.17 Psychographic criteria could also be considered for market segmentation.
2.18 The task environment is within the control of the business itself.
2.19
When one of the partners in a partnership is declared insolvent, then the
partnership can be dissolved.
The memorandum of association is the organisation's set of principles, rules and
2.20 regulations.
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SECTION B
Question 3
[35 Marks]
3.1 A second principle or building block of organizational structure is the formation of
departments. Discuss any four forms of departmentalisation?
(8)
3.2 Discuss the requirements for meaningful market segmentation.
(8)
3.3 It is crucial for managers to establish where the organisation is heading. Explain the
reasons why goals are important in this regard.
(5)
3.4 Outline any five types of entrepreneurs.
(5)
3.5 Every group in an organisation is different in terms of its structure or set of
characteristics that shapes the behavior of both the groups and the individual group
members. Discuss any three characteristics of groups.
(6)
3.6 All product and services consist ofthree interdependent components. List these
components.
(3)
Question 4
[25 Marks]
{Show all your workings)
4.1 If you deposit N$50,000 in an account that pays an annual interest rate of 10%
compounded quarterly, what will your account balance be in 10 years?
(8)
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4.2 Walumbola Ltd manufatures dishwashing machines for a large retail stores.
The company sells a dishwashing machine to these store for N$25,000.00 and incurs the
following manufacture costs:
Insurance - N$15,000.00
Fuel - N$3,000.00
Raw Material - N$14,000.00
Salaries - N$80 000
Leases- N$13,000.00
Rent - N$25,000.00
Telephone - N$7,000.00
(a) How many dishwashing machines must Walumbola Ltd sell to break even?
(5)
Study the following information of Waikato Dealers and answers the questions that follow.
4.3
Given below is the balance of EK investment Company for years 1 and 2 .The figures are in are
quoted in thousands Namibian dollars. With the information provided, calculate.
a) The liquidity ratios for years 1 and 2 and interpret the results of year 2 only.
(6)
b) Explain the use of a Debt ratio and calculate the ratio for both years
(6)
Years
Cash
Accounts receivable
Inventory
Total current Account
Gross fixed Assets
Less:Accum.Depreciation
Net fixed assets
Accounts payable
Notes payable
Total liabilities
Long-term debt
Owners Equity
Retained Earnings
Total liabilities and owners
Year 1 (in N$000's)
4
32
40
76
245
130
115
30
22
52
45
85
9
191
Year 2 (in N$000's)
20
44
55
119
280
155
125
40
30
70
40
85
44
239
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