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PCO611S - PROFESSIONAL COMMUNICATION - 2NDOPP - JANUARY 2023 |
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nAm I BI A u n IVE RS ITV
OF SCIEn CE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCE AND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: VARIOUS
QUALIFICATION CODE: VARIOUS
COURSECODE: PCO611S
SESSION:
JAN 2023
DURATION:· 3 HOURS
LEVEL: 6
COURSE NAME: PROFESSIONAL COMMUNICATION
PAPER:
THEORY
MARKS:
100
SUPPLEMENTARY/ SECOND OPPORTUNITY QUESTION PAPER
EXAMINER(S) Ms E. :f:Gawas
MODERATOR: Ms J. Mungenga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
THIS MEMORANDUM CONSISTS OF _5_ PAGES (Including this front page)
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Question 1
[18]
Read the workplace scenario below and answer the questions that follow.
Chris has been sent urgently to China to negotiate on behalf of his company. He has not had
much time to prepare but is nevertheless eager because he has always performed well when
it comes to negotiations. Before he leaves, his boss hands him an envelope saying he should
read the document before he starts to engage with the Chinese. However, on the morning
that he leaves, he forgets the unopened envelope at home. The document had the following
information:
*Chinese people prefer a gentler handshake as opposed to the firm grip of the west.
*Learn basic Chinese, a few simple words will improve your communication and business
negotiation.
*It's considered rude to point with your finger -instead, point with an open hand.
*Before turning to serious talks or negotiations, it's customary to start with smalltalk. Your
business partners may ask about your journey, your opinion about China, Chinese cities you've
visited, or your experience with Chinese people and food. Have a casual answer prepared not
to be caught off guard!
Upon his arrival in Beijing at the meeting venue, Chris gives the Chinese delegation firm
handshakes which are met with frowns. The business meeting then commences. The Chinese
are predictably dragging out business negotiations by asking about his flight and what he
thinks of Chinese food. These in his opinion are minor details that he has no desire to engage
about. After 30 minutes of deliberations, they break for tea and to his annoyance, the Chinese
engage in Mandarin whilst having tea. Chris thinks that they are using a tactic in which they
deliberately drag the negotiations and knowing about this Chinese tactic he is tempted to just
tell them he knows what they are doing and that he is sick of Chinese mind games. He thinks
their tactic is outdated and wonders why they cannot do things like Americans - they are
efficient and get things done fast. He wants to tell them they should just make a final offer
one way or another. He points to the meeting convener to ask him what the hold-up is. This
gesture from Chris seems to deepen the frowns on the Chinese faces.
1.1 Identify examples ofthe following in the text above:
1.1.1 Verbal communication
(2)
1.1.2 Nonverbal communication
(2)
1.2 What does the nonverbal communication you identified in 1.1.2 mean?
(2)
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1.3 Provide an alternative name under visual semiology for the nonverbal
communication you named in 1.1.2
(2)
1.4 Using Lasswell's communication model, create a fictional act of communication in which
a manager communicates with his employees in a business set-up. Remember your
communication must state and answer all the pertinent questions according to Lasswell. (10)
Question 2
[26)
2.1 Name and explain the two most relevant benefits of intercultural communication in the
scenario above.
(2x4=8)
2.2 Identify two barriers to effective intercultural communication in the scenario above.
Quote examples from the text to substantiate your answers.
(2x4=8)
2.3 Outline and explain three strategies for international workplaces that Chris was not
aware of because of his failure to read the document his boss gave him.
(3x2=6)
2.4 There are five interconnected contexts in intercultural communication. Name the
cultural and environmental context of the scenario above.
(2x2=4)
Question 3
[15)
3.1 A notice forms part of the meeting documents and gives members an opportunity to
apologize in advance if they are unable to attend the meeting. Create a notice without an
agenda on a company letterhead in which you invite board members to a meeting.
Question 4
[12)
The following pictures are examples of fallacies. Answer the following questions with regard
to each picture. (Award marks even if the named fallacy was wrong but the explanations were
correct).
(6x2=12)
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EVERYS.Ot:>Y
\\.JHO WE~T
TO
THE HOO~
l,\\AS. EATE~
Cl,\\ICKEN!
https://studiousguy.com/fallacy-examples-in-real-life/#8_
4.1 (i) Identify the fallacy in the image above
(2)
(ii) Define the fallacy you identified in i).
(2)
(iii) Explain the fallacy as portrayed in the image above
(2)
••
LOVIET
OR
LEAVITE
,"°(')
https://www.thoughtco.com/what-is-a- .../ ...-1690851
4.2 (i) Identify the fallacy in the image above
(2)
(ii) Define the fallacy you identified in i).
(2)
(iii) Explain the fallacy as portrayed in the image above
(2)
Question 5
[17]
5.1 Match the meeting terminologies in column A with their correct meaning in column B.
Only write the correct letter next to the number, e.g. 1.B
(2x5=10)
Column A
1. Reproduction literacy
Column B
A. You are busy preparing a brochure which
the Board of Directors needs for their next
meeting. You don't have much time and
access multiple sites simultaneously.
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2. Branching literacy
3. Photo-visual literacy
4. Socio-emotional literacy
5. Real-time thinking
B. You are not really familiar with new
software and rely heavily on the pictures to
guide you on how to use the software.
C. Gaming has become an interesting highly
profitable career. These people need to
think quickly and access and work with high
volumes of information to ensure their
success.
D. You are designing a poster for the
company. To save time you have decided to
use a previous poster, making a few
changes to create a new poster.
E. Cyberbullying is real! The effects can be
catastrophic. Online users must know how
to protect themselves in online
environments.
5.2 Identify the spelling and grammatical mistakes in the following paragraph and rewrite
ONLYthe wrong word and your correction thereof. E.g. braek - break.
(7)
It is important to use corect english grammar in a virtual environment since your work, e.g.
email can be send to a very wide audeince. Some readers might be lenient towards your
grammar erors while others might judge you quiet harshly. It is important to know your
specific areas of weakness and to use the various technology tools to improve your language
skils.
Question 6
[12)
6.1 Describe a conflict situation you encountered with a fellow student or colleague. Your
description should outline the 5 stages of conflict by providing an explanation for each
stage.
{2x5=10)
6.2 Name the type of conflict experienced by Chris and the Chinese in the scenario in
question 1.
(2)
END OF QUESTION PAPER
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