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QMS620S - QUALITY MANAGEMENT - 1ST OPP - NOVEMBER 2023 |
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n Am I B I A u n IVE Rs I TY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING
QUALIFICATION: DIPLOMA IN VOCATIONAL EDUCATION AND TRAINING: MANAGEMENT
QUALIFICATION CODE: 06DVM
COURSE CODE: QMS620S
LEVEL: 6
COURSE NAME: QUALITY MANAGEMENT
SYSTEMS
SESSION: NOVEMBER 2023
PAPER: 1ST OPPORTUNITY
DURATION: 3 HOURS
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S} Dr Godfrey Tubaundule
MODERATOR: Ms Helvi Wheeler
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF _3_ PAGES (Including this front page)
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QUESTION 1: Match the concepts in Column B to their correct definitions in Column A. Write
ONLY ONE correct letter in Column C for each of the corresponding definitions in Column A.
[10]
Column A (Definitions)
1. In the TVET context in Namibia this concept means centre
managers encourage a systematic process for assessing their
institution's strengths, weaknesses, opportunities, and threats
to inform improvement strategies.
2. In the TVET context in Namibia this concept means centre
managers foster the process of making regular, incremental
changes and enhancements to programmes, services, and
operations to achieve higher quality and efficiency.
3. In the TVET context across Namibia this concept means the
quality assurance departments in the centres involve various
parties with vested interests, such as students, faculty, and
industry partners, in the assessment and decision-making
process.
4. In the TVETcontext across Namibia this concept means centre
managers taking responsibility for their actions and being
answerable for the outcomes, ensuring that obligations are
met.
5. In the TVETcontext in Namibia this concept means centres are
operating in an open and transparent manner, providing clear
and accessible information to stakeholders about actions,
decisions, and results.
6. In the TVETcontext this concept means employees in all public
and private centres in Namibia strive to meet the needs of the
present without compromising the ability of future generations
to meet their own needs.
7. In the TVET context in Namibia this concept means centres
promote the practice of comparing an institution's performance
and practices with those of peers or industry leaders to identify
best practices.
8. In the TVET context in Namibia this concept means centres
undertake a cyclical process of collecting and analysing data,
obtaining feedback, and making adjustments to improve
programmes and services continuously.
9. In the TVET context in Namibia this concept means centres
carry out an ongoing assessment of progress and results,
typically based on pre-determined criteria and performance
indicators.
10. In the TVET context in Namibia this concept means centre
managers promote a systematic and structured method of
decision-making and problem-solving that relies on high-quality,
reliable, and relevant evidence or data to inform and support
the decision or action taken.
Column C
(Letter,
e.g., 1. G)
Column B
(Concepts)
Continuous
improvement:
A
Institutional self-
assessment:
B
Transparency:
C
Stakeholders'
engagement:
D
Sustainability:
E
Continuous feedback
loop:
F
Collaboration:
G
Evidence-based
approach:
H
Monitoring &
Evaluation:
I
Benchmarking:
J
Accountability:
K
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QUESTION 2: (10 marks)
2.1 Institutional self-assessment is a crucial process for continuous improvement in TVET across the
world. Identify and briefly describe THREE key challenges that TVETcentres in Namibia may face
when conducting self-assessment, and provide potential strategies to address the identified
challenges.
QUESTION 3: (20 marks)
3.1 Benchmarking is mandatory across institutions of education and training Namibia. Identify and
briefly discuss the FOUR important reasons why your TVETcentre should constantly undertake the
benchmarking exercise. Provide an example of how your institution may use benchmarking to
identify best practices and enhance its programmes and services.
QUESTION 4: (20 marks)
4.1 TVET institutions often face resource constraints. Identify and briefly explain FOUR strategies on
how your TVETcentre can strategically allocate limited resources to address the critical issues thar
were recently identified in your institutional self-assessment. Provide a real-world example to
support your answer.
QUESTION 5: (20 marks)
5.1 Key performance indicators (KPls} play a vital role in institutional self-assessment in the TVETsector.
List and briefly explain any FOUR KPls and the role they can play in the management of your TVET
centre. Provide specific examples to support your answer.
QUESTION 6: (20 marks)
6.1 Continuous improvement and enhancement are integral part of any TVET institutional self-
assessment, involving ongoing efforts to maintain and enhance educational quality. Name and
briefly explain any FOUR strategies on how you centre can foster the concept of continuous
improvement and enhancement in the context of the recent TVET institutional self-assessment
recommendations. Provide relevant examples to support your answer.
TOTAL: 100