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PCO611S - PROFESSIONAL COMMUNICATION - 2ND OPP - JAN 2025 |
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nAmI BI AunIVER s ITY
OF SCIEn CE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: VARIOUS
QUALIFICATION CODE: VARIOUS
COURSE CODE: PCO611S
DATE: JANUARY 2025
DURATION: 3 HOURS
LEVEL: 6
COURSE NAME: PROFESSIONALCOMMUNICATION
PAPER: THEORY
MARKS: 100
EXAMINERS:
SECOND OPPORTUNITY EXAMINATION
Dr C. Sibalatani
MODERATOR: Ms J. Mungenga
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
INSTRUCTIONS
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
THIS QUESTION PAPER CONSISTS OF 6 PAGES {INCLUDING THIS FRONT PAGE)
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r
ANSWER ALL THE QUESTIONS
Question 1
Create a communication scenario, then, use Lasswell's communication model to analyse
your communication by stating and answering all applicable questions.
[12]
(Smarks for the questions)
(5 marks for the statements)
(2marks for the communication)
Question 2
[12]
Read the scenario below and answer the questions that follow.
[10]
In a briefing meeting, the company owner, Mr. Smith and his deputy, Mr. Siyabonga decided
to have an emergency company meeting to address the issue of the containers which were
shipped to the wrong address. As a leader, Mr. Smith, was emotionally invested in in his job
and acted on such matters promptly. His charismatic and inspirational leadership made him
involved in everything even if it was not necessarily his role to play. It came to Mr. Smith's
attention that the containers which were supposed to be transported to China were wrongly
addressed to Italy. Therefore, he quickly contacted the logistic team via MS Teams to join an
urgent meeting which he had already started. Everyone responded promptly and joined the
meeting. In the meeting, Mr. Smith informed everyone about the error and suggested that
the matter should be rectified as soon as possible before the container arrives at the next
destination. The head of logistics wondered how this mistake could have happened, and he
could be seen on his camera as he buried his face in his hand. He was very apologetic about
the error and assured Mr. Smith that the matter would be attended to ASAP.Mr smith realised
how bad the head of logistics felt, and softly told him that he understood and that he trusted
the error would be rectified. He gave a gentle grin and dismissed the attendees from the
meeting.
2.1 Give specific examples of the following types of communication from the text. [12]
2.1.1 Interpersonal communication
(2)
2.1.2. lntrapersonal communication
(2)
2.1.3 Mass communication
(2)
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2.1.5 Acoustic semiology
(2)
2.1.6 Kinesics
(2)
2.2. According to Keirsey's Four Temperaments,
2.2.1 Name the category that identified Mr Smith?
(1)
2.2.2 and explain the reason for your answer in 2.2.1.
(1)
Question 3
[20]
3.1 Identify and match suitable type of meeting for the following scenarios.
(2x5=10}
Name the type of meeting of each of the scenarios below:
1. Decision making
meeting
A. The Vice chancellor plans to meet the minister of education to
discuss the new upgrades the institutions plan to invest in.
2. Informational meeting
B. Over the weekend, you receive an email to inform you that
health impactors will be visiting your office on Monday. You
decide to have a zoom meeting with your staff to plan ahead
of the event.
3. Virtual meeting
C. You are an advertising agency, and you need to have a
meeting to decide on what sort of campaign you need to
launch new kapana stands in city centre.
4. Creative meeting
D. The manager calls for a team building meeting to show the
staff that the company cares for its employees.
5. Motivational meeting
E. The manager calls a meeting to discuss the staff's salary
increment.
3.2 Explain the meaning of the following terminologies used in meetings
3.2.1 Quorum
3.2.2 Table
3.2.3. AGM
3.2.4 Consensus
3.2.5 Adjourn
(10}
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Question 4
[20]
4.1 With the view that formats are more preferred to use in business printed or online
formats, list five (5) advantages of using online formats.
(10)
4.2 Which five of the following technologies are used to enhance communication in a
workplace?
(10)
Television
• FM Radio
Wikis
• Documentaries
• Email
• Podcasting
• Gamming
• Web-content
• Video conferencing
• Brochures
Question 5
5.1 Name five negative impacts of conflict in the workplace.
[15]
(2x5=10)
5.2 When conflict happens, it can be treated as a series of events occurring in stages.
List these five stages
(5)
Question 6
[10]
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Match each fallacy below the correct scenarios, for example A=l.
(2x6=10)
A
Ad hominem
B
Red herring
C
False analogy
D
Hasty generalization
E
Slippery slope
1 There is no difference between medical doctors and PhD doctors because they are both
referred to as doctors.
2 Namibia was considering introducing a four-day workweek which would improve the
Namibian economy because employees would be motivated and more productivity at
their tasks.
3 Messi is a renounced football player, but he never went for any football training. This
means that training is not a determiner of whether one will be a successful football
player.
4 During a motor mechanic job interview, interviewee number three performed
exceptionally well but one of the interviewers suggested that he would not be the right
candidate for the job because he was once convicted of drug related crime.
5 Mrs Maria complained about not been given a salary raise in over 10 years where the
manager replied by saying that "it is, indeed, the company works very hard to produce
the best products and to ensure the best customer service".
Question 7
[5]
Compiling a compelling curriculum vitae can determine of whether you get called for an
interview or not. List five components of a CV.
(5)
Question 8
[6]
5
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Good language usage is commended in professional work environments. Identify and
choose the correct answers of the words in brackets.
Boss
work
office
lay off
employees team
It is 9:00 a.m. on Monday. Emily arrives at her ____
Ms. James. "Emily, we are very happy with your ___
our ___ (D)."
(A) to meet with her ___ (B),
(C). You are a valuable member of
"Thank you, Ms. James." Emily is pleased with the compliment.
"I am sorry to say that we are forced to ___
(E) two ___
(F)and unfortunately, we
are going to have to let you go."
Emily is shocked. "What? Why?"
"I'm sorry, Emily. It's nothing personal. We are just downsizing, and we need to reduce our
expenses."
END OF QUESTIONPAPER
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