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QMS620S - QUALITY MANAGEMENT SYSTEMS AND QUALITY ASSURANCE - 1ST OPP - NOVEMBER 2022 |
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n Am I BI A u n IVER s ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING
QUALIFICATION: DIPLOMA IN VOCATIONAL EDUCATION AND TRAINING: MANAGEMENT
QUALIFICATION CODE: 06DVM
COURSE CODE: QMS620S & QAMS620S
LEVEL: 6
COURSE NAME: QUALITY MANAGEMENT
SYSTEMS& QUALITY ASSURANCE
MANAGEMENT SYSTEMS
SESSION: NOVEMBER 2022
PAPER:1
DURATION: 3 HOURS
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Dr Godfrey Tubaundule
MODERATOR: Ms Kristofina Junias
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF _3_ PAGES (Including this front page)
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1. The term stakeholder in TVETrefers to anyone who has a vested interest in education
and training. Stakeholders in education and training can be divided into various groups,
including direct and indirect stakeholders.
Identify and briefly explain any five stakeholders and the role they play in improving and
maintaining quality TVET in your centre. Provide relevant examples to support your
answers.
(10)
2. Models are useful tools in the TVET sector because they can be used to improve
explanations, help explain scientific concepts and generate discussions about an
important phenomenon or issue in education and training.
Below are five models that TVET experts recommend managers must use to inform
them how quality in their training institutions should be improved and managed.
2.1 Transformative model.
2.2 Engagement model.
2.3 Leaning model.
2.4 Responsive model.
2.5 Total quality management (TQM) model.
Choose ONLY one of the five models listed above and briefly discuss your selected
model under the following sub-sections:
(a) Focus of the model
(b) How the model should be used to improve and manage quality education and
training at centre level. Use relevant examples to support your responses. (15)
3. In their article Developing a generic model for total quality management in higher
education in Saudi Arabia, Al-shafei, et al, (2015) recommend seven actions and
measures that TVET centres must undertake to promote the management of quality
teaching and learning in their institutions.
Identify and briefly discuss ONLYfive such actions and measures in terms of how TVET
centre managers in Namibia should apply the actions and measures to manage quality
teaching and learning in their institutions. Use relevant examples to support your
responses.
(15)
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4. When you read policy documents and various newspaper articles numerous concepts are
used to describe quality in education and training. The main challenge, however, is that
individuals using both spoken and written language confuse most concepts in quality
management. As a quality management practitioner, you are expected to know,
understand and correctly interpret the various terms used in the field of Quality
Management.
Below are key concepts commonly used in managing quality in the TVETsectors across
the world, including Namibia.
4.1 Standards
4.2 Self-assessment
4.3 Benchmarking
4.4 Auditing
4.5 Accreditation
4.6 Institutiona I effectiveness
4.7 Inspection
4.8 Reviewing
4.9 Registration
4.10 Evaluation
As a manager of a newly established TVETcentre in your region, briefly discusshow you
will use each of the key concepts listed above to manage and improve the quality of
education and training in your centre. Use relevant examples to support your responses.
{30)
5. Regulations in Namibia clearly describe numerous criteria that the education and
training sector must implement to manage and improve quality in their institutions.
However, TVETmanagers and other quality management practitioners often complain
that too many challenges affect the successful implementation of the criteria.
Based on your experience, mention and briefly discuss any 10 challenges that might
limit TVET managers to implement the numerous criteria required for improving and
maintaining quality education and training Namibia. Use relevant examples to support
your responses.
{30)
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