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PMG612S - PERFORMANCE MANAGEMENT - 1ST OPP - JUNE 2025 |
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n Am I BI A u n IVER s ITV
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT
QUALIFICATION : BACHELOR OF HUMAN RESOURCE MANAGEMENT
QUALIFICATION CODE: 07BHRM
COURSE LEVEL: 6
COURSE CODE: PMG612S
COURSE NAME: PERFORMANCE
MANAGEMENT
SESSION: JUNE 2025
DURATION: 3 HOURS
PAPER: THEORY(PAPER1)
MARKS: 100
EXAMINER(S}
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
Ms Martha Namutuwa
MODERATOR: Ms Victoria Sem
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTIONS PAPER CONSISTS OF 3 PAGES (Including this front page)
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SECTIONA
SOMarks
1.1 Discussthe consequences of a poorly implemented Performance Management?
(10)
1.2 Explain the difference between Performance Management and Performance Appraisal in a table
format?
(10)
1.3 Discussthe components that should be included in the Performance Management policy? (10)
1.4 Discussthe Performance Management framework?
(10)
1.5 Discuss how the company can align its objectives to performance management at different
levels of organisation
(10)
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SECTION B
50 Marks
Read the Case Scenario below and answer all the questions that follow.
Taina has been working in a call centre for an insurance company for the past five years. Sheis a
very sociable fellow and considers most of his coworkers as not only colleagues but good
friends. Because of his loyalty, dedication and outstanding performance she received a
promotion to a supervisory role to supervise a team of ten call centre Agents. As part of her
supervisory role, Taina is required to administer a performance appraisal for all employees that
report to her in the next few weeks, which will be based on performance criteria established by
the call centre. The criteria include sale targets, customer service and punctuality. Based on
these criteria Taina is expected to make decisions for her subordinate's bonuses, promotions,
training and possible disciplinary action Taina knows the system well and loopholes. However,
Taina feels anxious about conducting the performance appraisals asshe is not trained on how to
conduct them. She is also worried about the potential confrontation between him and co-
workers when he appraises them.
2.1. As a Human Resource practitioner, you are required to educate Taina on the Performance
Appraisal process three main elements that she need to know before conducting the
performance appraisal, discuss the three elements in detail?
(10)
2.2. Explain the performance determinants to Taina and provide an example how it is
calculated?
(10)
2.3 Advise Tania on the critical skills needed for her as Manager to acquire to effect change in
the performance management?
(20)
2.4 Explain why feedback is important in performance management?
(10)
Total: 100