ESM821S - Enterprise System Management - 2nd Opp - Nov 202


ESM821S - Enterprise System Management - 2nd Opp - Nov 202



1 Pages 1-10

▲back to top


1.1 Page 1

▲back to top


nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
Faculty of Management Sciences
DEPARTMENOT F MANAGEMENT
QUALIFICATION:Bachelor of Business Management Honours
QUALIFICATIONCODE: 08BBMH
LEVEL:8
COURSE:Enterprise Systems Management
COURSECODE: ESM821S
DATE:January 2023
SESSION:
DURATION: 2 Hours
MARKS: 75
EXAMINER(S)
SECONDOPPORTUNITYEXAMINATION QUESTIONPAPER
Dr Pardon Maoneke
MODERATOR: Dr Victoria Hasheela-Mufeti
THIS QUESTION PAPERCONSISTSOF 7 PAGES
{Including this front page)
Instructions for the examiner/moderator
1. Please use the memorandum or sample solutions to guide your marking.
2. Use the marks allocated as a guide to mark
3. Reasonable, in depth and innovative correct solutions provided by the students should
be allocated marks even if not provided in the memorandum.
4. Take note of the marks allocated to each question.
Page 1 of7

1.2 Page 2

▲back to top


1.3 Page 3

▲back to top


SECTION A: Multiple Choice Questions. Marks for Each Question Are Shown at the End
[Total Marks 10]
1. Which of the following is a characteristic of the first-generation Customer Relationship
Management (CRM)?
[1 Mark]
A. Customer service and support
B. The integration of isolated sub-systems
C. Material requirements planning
D. Combining pre-sales and post-sales operations
2. ____
is an ERPsolution that is suitable for small business organizations.
[1 Mark]
A. Microsoft Dynamics
B. OpenERP
C. SAP ERP
D. Oracle e-Business solutions
3. _______
is software that does NOT allow a buyer the right to modify the
software's source code freely.
[1 Mark]
A. Software as a Service
B. Open source software
C. Off the shelf software
D. Proprietary software
4. ______
is a Customer Relationship Management (CRM) system generation
that assumed the characteristics of a front-office system.
[1 Mark]
A. First generation CRM
B. Second generation CRM
C. Fourth generation CRM
D. ERPIll
Page 2 of7

1.4 Page 4

▲back to top


1.5 Page 5

▲back to top


5. Which of the following cloud computing service model can be used for customizing and
modifying an ERPsolution?
[1 Mark]
A. Infrastructure as a Service (laaS)
B. Platform as a Service (PaaS)
C. Software as a Service (Saas)
D. Public cloud
6. At which evolution stages did CRM and Enterprise Resource Planning systems (ERPs)
start engaging the social media (select one correct answer)?
[1 Mark]
A. 4th generation CRM and 2nd generation ERP(ERPII)
B. 5th generation CRM and 3rd generation ERP(ERPIII)
C. 5th generation CRM and ERPII
D. 4th generation CRM and ERPIII
7. ____
account for a smaller proportion of costs in the Total Cost of Ownership
(TCO)of ERPs.
[1 Mark]
A. Implementation costs
B. Operations costs
C. Software and hardware costs
D. None of the above
8. The beginning of the procurement process is marked by_____
A. Request for quotation
B. Purchase order
C. Purchase requisition
D. Vendor selection
? [1 Mark]
Page 3 of7

1.6 Page 6

▲back to top


1.7 Page 7

▲back to top


9. When it comes to ERPsoftware vendor selection, _____
option that give clients a better insight of the vendor.
A. Request for bids {RFB)
B. Invitation for tender
C. Political connections
D. All of the above
is the most preferred
10. ______
is a systematic and strategic coordination of the flow of products or
services, finances and information across entities.
[1 Mark]
A. An enterprise system
B. A procurement process
C. A supply chain management
D. A CRM
SECTIONB: INDICATE IF THE FOLLOWINGARETRUEOR FALSE
[10 Marks]
1. A public cloud architecture deployment strategy is mostly used when there is a need for
better security to the organisation's information systems
2. The Compose section on SAP Lumira can be used to create a dashboard
3. One can use the Prepare section to create new measures on SAP Lumira
4. Logical system integration may result in changing business processes, organizational
structure and employee job description
5. Analytical Apps are used for typical transaction processing, such as the creation of a
purchase order or posting payment
6. When creating a visual on SAP Lumira, attributes like country, city and branch can be used
as your measures
7. The volume of sales and sales quantity are typical examples of dimensions when analysing
data
8. Business process re-engineering is a good example of logical system integration
9. The first generation of an ERPsystem is an example of front-office systems
Page 4 of7

1.8 Page 8

▲back to top


1.9 Page 9

▲back to top


10. A business process can be seen as business activities that do not cut across departmental
boundaries
SECTION C: Structured Questions. Marks for Each Question Are Shown at the End
[Total Marks 55]
Use the diagram below to answer the following questions.
Social media penetration in Africa in 2022, by region
""
m
WI• d f<>tUI ..... .. van
A. Recommend a CRM generation that could be effective for Southern African
countries.
[2 Marks]
B. Describe the characteristics of the CRM generation in 1A) indicating why it is
suitable for Southern African countries.
(6 Marks]
A. Business organisations are discouraged from adopting ERP solutions due to a high
Total Cost of Ownership and lack of skills to set-up these solutions. Recommend a
cloud service model for accessing an ERP solution that is suitable for business
organisations based in Windhoek.
[2 Marks]
Page 5 of7

1.10 Page 10

▲back to top


2 Pages 11-20

▲back to top


2.1 Page 11

▲back to top


B. Explain how the cloud service model recommended in question 2A) may reduce the
Total Cost of Owning an ERPsolution.
[6 Marks]
A. Suggest {and explain) FIVEtechnical requirements for an ERPsolution that is suitable
for a Namibian bank.
[10 marks]
B. Outline four procurement risks that managers should worry about even if their
organisation is using an ERPsystem.
[4 Marks]
A. State and explain the activities associated with FIVE phases of ERP implementation.
[S Marks]
B. FNB has just completed the implementation of SAP ERP.Recommend any FOUR ERP
post-implementation measures that can be used to promote the use of this new
system.
[4 Marks]
Management uses SAP Fiori Applications designed to perform analyses and support decision
making using visualizations. This application is used to run analysis, exploration or data mining
and often make use of visualization such as tables, graphs or charts to summarize complex
data and highlight any useful insights.
A. Suggest the name of the SAP Fiori Application being referred to in the above scenario
[2 Marks]
B. On which database does the application described above operate?
[2 Marks]
Page 6 of7

2.2 Page 12

▲back to top


2.3 Page 13

▲back to top


C. You are told that the application described above is part of SAP S/4HANA System.
Suggest THREEways users can access SAPS/4HANA.
[6 Marks]
D. Suggest and explain any other two SAP Fiori Applications that can be found on SAP
S/4HANA
[6 Marks]
Page 7 of7

2.4 Page 14

▲back to top