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OLM611C-OPERATION LOGISTICS MANAGEMENT-1ST OPP-JUNE 2022 |
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nAm I BIA untVE RSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTYOF COMMERCE,HUMAN SCIENCESAND EDUCATION
CENTRE FOR ENTERPRISE DEVELOPMENT (CED)
QUALIFICATION CODE : 06DBPM
COURSE CODE: OLM611C
LEVEL: 6
COURSE NAME: OPERATIONAL LOGISTICS
MANAGEMENT
DATE: JUNE 2022
MODE: PM
DURATION: 3 HOURS
MARKS: 100
EXAMINERS:
1ST OPPORTUNITY EXAMINATION QUESTION PAPER
Ms G.TSHOOPARA
MODERATOR: MRS H. NUUYANDJA
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers correctly.
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
THIS QUESTION PAPER CONSISTS OF 5 PAGES (INCLUDING THIS FRONT PAGE)
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QUESTION 1
{2m@rr!c}s( 18 = 36)
MULTIPLECHOICIE
1.1 Strategy ____
?
a) Directs the institution of what they should be
b) Is about implementation
c) Is about research and development
d) Directs the management on how to achieve goals
1.2 The creation of goods and service referes to ____
.?
a) Production
b) Productivity
c) Operations
d) Supply Chain
1.3 Quality is one of the ten strategic OM decisions. Define quality.
·a) Something to do with deciding the price
b) Something to do with customers expectation
c) Something to do with designing goods and services
d) Something to do with supply chain network
1.4 What is operations management.
a) Management skills to run a business
b) Activities that transform materials into products
c) Unique, cheap and responsive
d) Attracting customers and suppliers
1.5 Competing on response simply mean
a) Quick
b) Uniqueness
c) Reliable
d) Customer service
1.6 Define services
a) In service, there should not be any issues of interactions
b) We can always order for services
c) Import and export of services is a normal job for operations managers
d) There is no question about differentiations in service
1.7 How to decide on operations when it comes to services
a) Services cannot be stored
b) Supply chain is important but not critical
c) Services need to be near customer
d) Oftenly repair and take place at customer's site
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1.8 Increasing the service offered to the customer makes it more difficult to compete on the basis of
a) Order qualifiers
b) Customization
c) Quality
d) Price
1.9 Unique attributes of firms that give them a competitive edge are called ___ _
a) Substantiable initiatives
b) Supply chain networks
c) Core competencies
d) Balanced scorecards
1.10 Current information on _____
can have a significant impact of forecast accuracy
a) Prices
b) Promotion
c) Competition
d) All of them above
1.11 The two most important factors in choosing a forecasting technique are
a) Cost and time horizon
b) Accuracy and time horizon
c) Cost and accuracy
d) Quantity and wality
1.12 all of the following are examples of transformation process EXCEPT:
a) Cutting
b) Packaging
c) Facilitating
d) Labelling
1.13 Forecasts help managers by reducing the degree of
a) Accuracy
b) Precision
c) Uncertainty
d) Reliability
1.14 The five "right objectives" of purchasing are
a) Quality, Quantity, Price, Time, Place
b) Cost, Service, Specs,Time, Quantity
c) Place,Time, Price, Ethics, Contract
d) Agent, Supplier, Contract, Price, Quantity
e) Logistics, time, Quality, Price, Quantity
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1.15 Under conditions of certainty, a reorder point is equal to:
a) average daily demand in units times the length of the replenishment cycle
b) safety stock plus an EOQ
c) base stock plus safety stock
d) base stock minus safety stock
1.16 Inventory flow diagrams illustrate that safety stock can prevent two problem areas, __ and
a) increased rate of demand; longer-than-normal replenishment
b) decreased rate of demand; shorter-than-normal replenishment
c) increased rate of demand; shorter-than-normal replenishment
d) decreased rate of demand; longer-than-normal replenishment
1.17 Which of the following situations is likely the most damaging (costly) with respect to a
stockout?
a) the customer buys a substitute product that yields a higher profit for the seller
b) the customer buys a substitute product that yields a lower profit for the seller
c) the customer goes to a competitor for this purchase
d) the customer says "Call me when it's in"
1.18 Under_, the size and timing of replenishment orders are the responsibility of the
manufacturer.
a) Quick Response
b) Supply Chain Management
c) Vendor-Managed Inventory
d) Efficient Consumer Response
QUESTION 2
What do the following abbreviations stand for:
a) MRP
b) SOP
c) CPFR
d) ERP
e) TQM
f) BOM
g) JIT
(2 marks X 6 = 14 marks)
QUESTION 3
There are various reasons why businesses on different levels in the supply chain hold inventory.
Describe the functions of inventory management.
(20 marks)
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QUESTION 4
What is forecasting and list any three types of forecasting with examples?
(14 points)
QUESTION 5
Discuss the push/pull and push-pull supply chain strategy, and provide an example for each
strategy?
(16 marks)
TOTAL: 100 MARKS
END
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