 |
RDN520S - ROOMS DIVISION OPERATIONS - 1ST OPP - NOVEMBER 2023 |
|
|
1 Page 1 |
▲back to top |
nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT, BACHELOR OF CULINARY ARTS
QUALIFICATION CODE: 07BHMN, 07BCNA LEVEL: 7
COURSE CODE: RDN520S
COURSE NAME: ROOMS DIVISON OPERATIONS
SESSION: NOVEMBER 2023
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) MS. H. N. SHIYANDJA
MODERATOR: MR. G. CLOETE
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
4. Leave a line between answers.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including this front page)
QUESTIONS
Page 1 of3
|
|
2 Page 2 |
▲back to top |
Question 1
(4x 5=20)
List the common characteristics of the below operations:
Lodging
Industry
1.
2.
3.
4.
5.
Transportation
Services
Food and
Beverage
Operations
Retail Stores
Activities
Question 2
(08 marks)
How does an organization chart show employee reporting and lines of authority and why
should it be flexible?
Question 3
(5 X 4 =20)
Explain in detail activities involved in the four stages of the traditional guest cycle (Hotel
/Lodges)?
Question 4
(14 marks)
4.1 Hotel Managers have different objectives for the reservation process. They would like
the reservation process to provide the highest occupancy and room revenue possible.
Briefly explain the typical activities associated with the reservation process. (7)
4.2 Briefly outline the seven steps of the registration process. (7)
Question 5
Identify and explain the four major types of guest complaints?
(7x3=12)
Question 6
(05 marks)
List the general areas that should be considered for inclusion in a property's security.
program.
Question 7
(10 marks)
Page 2 of3
|
|
3 Page 3 |
▲back to top |
Discuss the purpose of an Hotel account and outline how transactions are recorded in an
account?
Question 8
(03 marks)
Outline the three important functions of the check-out and account settlement process.
Question 9
(08 marks)
The degree of scrutiny required during the front office audit process depends on the
frequency of errors and the volume of transactions to be reviewed. Explain the front
office audit procedures from an operational perspective.
TOTAL= 100
Page 3 of3