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ICC521S - INTERCULTURAL COMMUNICATION - 2ND OPP - DECEMBER 2025 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECH noLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: BACHELOR OF COMMUNICATION
QUALIFICATION CODE: 07BCMM
LEVEL: 5
COURSE CODE: ICC521S
COURSE NAME: INTERCULTURAL COMMUNICATION
SESSION: DECEMBER 2025
PAPER: THEORY
DURATION: 2 HOURS
MARKS: 100
EXAMINER(S)
SECOND OPPORTUNITY QUESTION PAPER
DRE. MUKUBONDA
MODERATOR: PROF M. MHENE
INSTRUCTIONS
1. Answer TWO questions.
2. TOTAL MARKS: 100
3. Each essay must be 600 words
4. Write clearly and neatly.
5. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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Answer TWO questions
Question 1
(50 marks)
There are eight principles of the lntercultural Communication Process. Discuss the following
two?
(a) Multiple goals (aims/intentions/desires)
(b) Well-meaning culture bumps and clashes
(600 words)
Question 2
(50 marks)
Culture ~hock is an inevitably stressful and disorienting experience. Write an essay with
special consideration of the following:
(i)
Definition of culture
(ii) Underlying factors
(iii) The stages of intercultural adjustment
(iv) Managing culture shock effectively.
(600 words)
Question 3
(SO marks)
There are five components of the intercultural communication process. Describe each
component and give a concrete example for each component.
(600 words)
Question 4
(SO marks)
There an~ numerous approaches to conflict. Mention and discuss ALL five approaches that
an intercultural communicator can utilise to help in intercultural conflict situations at the
workplace.
(600 words)
TOTAL MARKS:= 100
END OF QUESTION PAPER