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PAI621S - PRINCIPLES AND APPLICATION OF INFORMATICS - 2ND OPP - JAN 2025 |
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n Am I BI A u n IVER s I TY
OF SCIEnCE
TECHnOLOGY
FACULTY OF COMPUTING AND INFORMATICS
DEPARTMENT OF INFORMATICS
QUALIFICATION: BACHELOR OF INFORMATICS
QUALIFICATION CODE: 07BAIT
LEVEL: 6
COURSE CODE: PAl621S
COURSE: PRINCIPLES AND APPLICATION OF
INFORMATICS
SESSION: JANUARY 2025
DURATION: 3 HOURS
PAPER: THEORY
MARl<S: 70
SECOND OPPORTUNITY/ SUPPLEMENTARYEXAMINATION QUESTION PAPER
EXAMINER(S):
Dr lrja Shaanika
MODERATOR:
Mr Gabriel Nhinda
INSTRUCTIONS FOR THE CANDIDATE
1. Answer ALL the questions on the answer scripts provided. Answer each section on a new
page.
2. Write clearly and neatly.
3. Be guided by the number of marks allocated when answering the questions.
4. Show all your calculations.
5. Number your questions clearly.
1. Calculator.
PERMISSIBLEMATERIALS
THIS EXAMINATION PAPER CONSISTS OF 7 PAGES
(INCLUDING THIS FRONT PAGE)
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Section A: Multiple Choice Questions
Each question is 1 mark.
[10 Marks]
1. The BPMN diagram below contains an incorrect gateway. Which one is the incorrect
gateway?
B
C
A
F
D
E
G
A) The AND gateway following task A
B} The XOR gateway following task D
C) The AND gateway preceding task F
D) The XOR gateway following task F
2. Which statement about pools and lanes is true?
A) An empty pool is not allowed.
B) A collaboration process is a process inside a pool.
C) A pool represents a subprocess.
D) An embedded subprocess cannot contain pools and lanes.
3. Technology is readily produced and available as an off-the-shelf solution. A growing
community builds around the technology and an ecosystem of relevant products and
services emerges. The above paragraph represents which phase:
A) Trough of Disillusionment
B) Slope of Enlightenment
C) Innovation Trigger
D} Plateau of Productivity
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4. Which phase from the Gartner hype curve often sees a surge of vendors, flooding the
market with complementary and competing products?
A) Trough of Disillusionment
B) Slope of Enlightenment
C) Plateau of Productivity
D) Peak of Inflated Expectations
5. Other authors extend Porter's value chain Model, which consists of two categories, to
include a third category known as:
A) Suppliers' processes
B) Management processes
C) Core processes
D) Support processes
6. What is the job of the process owner?
A) Responsible for process design, process performance and development of the
solution
B) Execution of project management for re-engineering
C) Development of the database design for the responsibility
D) Selection and procurement of BPM tools
7. According to Porter's classification of processes, which of the following is/are support
processes.
A) The process for handling requests from employees to take their annual vacation
B) The process for handling customer complaints (complaint-to-resolution)
C) The process for producing the annual report of the company
D) The process for recovering overdue payments from customers
8. A domain expert is any individual who has intimate knowledge about how a process
or activity is performed. Which of the individual below cannot be a domain expert?
A) Process owner
B) Process manger
C) Process supplier
D) Process analyst
9. Which of the following is the function of purchasing inputs used in the firm's value
chain?
A) Procurement
B) Inbound Logistics
C) Firm Infrastructure
D) Operations
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10. Which of the following are possible reasons for decomposing a process model into
sub-process models?
A) When there are too many end events in a process model, and we wish to reduce
their number
B) When two events of the same type cannot be linked by a sequence flow
C) When there are too many crossing arcs in the model
D) When we want to avoid redundancies between multiple process models that share
common parts
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SectionB:True and FalseQuestions
Each question is lmark.
[10 Marks]
1. In the Gartner Hype cycle, all tracked items reach the last phase.
2. Slope of enlightenment is the initial phase of technology breal~through.
3. The designation phase considers suitable criteria for defining priorities of these
processes.
4. The porter's value chain distinguishes three categories of processes: core processes,
support process and human resources management.
5. A model is a means to abstract from a given subject with the intent of capturing
specific aspects of the subject.
6. Process models for applications system design are business oriented.
7. An inclusive (OR) gateway can activate concurrent paths.
8. An event-based gateway cannot be directly followed by a message-sending event.
9. A sub-process cannot have another sub-process nested within.
10. In BPMN, both pools and lanes may represent a process participant, a business unit or
a software system.
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Section C: Structured Questions
[30 Marks]
Question 1: Imagine you are assigned the task of modelling the process of how a book order
is processed by your favourite online book retailer. How can you systematically gather the
required pieces of information about this process using the workshop-based discovery?
[6 marks]
Question 2: The x-axis (horizontal) of the Hype Cycle focuses on "Timeline". Discusssome of
the FACTORSthat influence how long technology will progress from one phase to another
over time. (Please do not discuss the various phases of the circle).
[6 marks]
Hype Cycle for Digital Marketing, 2021
Cu1tomor Jovrnoy Analytics
ConHnt and P1elc1encMe anagement
Soc!al Analytics
MobileMarhllng Analytics
Evenl•T1looeredMerkotlng
Sou1co:Gartner (July 2021)
Innovation
Trigger
Pook of lnflotod
Expectations
Trough of
Dlslllu1lonment
Slope of
Enlightenment
Plateau of
Productivity
Plateau willbe reached:
0 leu than 2 ye.-r•
0 21o5yem
• 5to10yeart
Time
A. morethan 10years
® obsolelo before plateau
Question 3: Discusswhy during the pre-historic times people were referred to as generalists.
[4 Marks]
Question 4: Michael Porter's Value Chain model distinguishes two categories of processes.
Briefly discuss these categories.
[4 marks]
Question 5: Discusswhy every organisation involved in business process management must
do process prioritization.
[6 marks]
Question 6: Differentiate between global process and sub-process.
[4 marks]
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Section D: Practical Questions
[20 Marks]
Question 1: Model the following fragment of a business process for assessing loan
applications.
[10 Marks]
A loan application is approved if it passes two checks: (i} the applicant's loan risk assessment,
done automatically by a system, and (ii}the appraisal of the property for which the loan has
been asked, carried out by a property appraiser. The risk assessment requires a credit history
check on the applicant, which is performed by a financial officer. Once both the loan risk
assessment and the property appraisal have been performed, a loan officer can assess the
applicant's eligibility. If the applicant is not eligible, the application is rejected, otherwise, the
acceptance pack is prepared and sent to the applicant.
Question 2: Calculate the cycle time for the process below.
[ 10 Marks]
l\\pplication
Received
Appllcatlon lncompelete
40%
Check for
completeness
3days
Check credit
history
(4days)
Check Income
sources
(2days)
Make credit
offer (2days)
80%
Assess
application
(1day)
20'¾
Notify
rejection
(1day)
Applicatio
n Prcessed
The End
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