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BHI520S - BASIC HOTEL INFORMATION SYSTEMS - 2ND OPP - JANUARY 2023 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
Facultyof ManagementSciences
Department of Hospitality and Tourism
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QUALIFICATION: BACHELOROF HOSPITALITYMANAGEMENT
QUALIFICATION CODE: 07BHMN
LEVEL: 7
COURSE CODE: BHl520S
SESSION: January 2023
DURATION: 3 hours
COURSE NAME: Basic Hotel Information System
PAPER: Theory & Practical
MARKS: 100 (Theory 40 & Practical 60)
EXAMINER(S)
SECOND OPPORTUNITY EXAMINATION PAPER
Ms U. Tjitunga
MODERATOR: Mr G. Cloete
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
4. Print documentation where required by the examiner.
5. Answer Section A and hand in your Answer scripts.
6. Continue with Section Bon the Computer System!
7. This paper consists of 4 pages
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Section 1- Theory Session
Question 1
(8)
Briefly discuss the factors that need to be considered before purchasing a Hotel Information
System.
Question 2
(6)
Explain the following terms:
2.1 Creditor
(2)
2.2 Debtor Refund
(2)
2.3 Cancellation Penalty
(2)
Question 3
(4x2=8)
Discuss four different types of rates available on Innkeeper.
Question 4
(2)
Identify two options of checking in the guest.
Question 5
(6)
What is the difference between a Cancelled booking and a No-Show booking?
Question 6
(4)
What is the difference between a Deposit and a Debtors Payment?
Question 7
Identify three types of client roles on INNKeeper.
(3x2=6)
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Section 2- Practical Session
Question 1
(10}
Dr ............Amushelelo
Box 36
Swakopmund
12 Rock (resent Road
Namibia
2134
Tel:+264 64 347 885
Fax: +264 64 347 857
Cell: +264 811 248 465
Email: White ...... @yahoo.com
Create a client profile and print.
Question 2
(10}
You receive an email from Dr Amushelelo requesting accommodation for 4 people for 2
nights, arriving on the 11th of December 2023. He requests that you book 2 double rooms
under his name. 2 people in each room. One guest does not eat pork. Print.
Question 3
(4)
Dr Amushelelo calls and informs you that he has changed his plans due to work related
issues and is able to stay with you for 1 night only. He arrives on the 20th of Dec 2023.
Change the reservation accordingly and print the booking confirmation details.
Question 4
(5)
The guest forwards you his credit card details for a full payment of his booking. Ensure the
transaction is done and print. Credit card number 5555 6757 3487 9000 exp 05/25.
Question 5
(5)
Send them a Pro form a Invoice for a dry white wine and file the printout.
Question 6
(5)
Dr Amushelelo and his guests had drinks to the value of N$220.00. Process a cash sale
transaction for the guest. Received cash for the amount owed.
Question 7
(5)
On arrival print the registration form inclusive of rates, check the guests in and print record.
Question 8
(4)
Dr Amushelelo extends their stay with one night and settle the account with his credit card
5768 2334 4758 4975 exp 10/25.
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Question 9
{2)
Check out the guests and print tax invoice.
Question 10
{10)
Sense of Africa
Private Bag 13388
Cape Town
Western Cape
South Africa
7200
Tel: +27 021207 2448
Fax: +27 021 207 2456
Email: sense@gmail.com
www.senseofafrica.za
Dear Reservations
Kindly book 3 rooms provisionally for the Tour Group-Researchers and submit a
confirmation. Arriving 15 January 2023
Thank you.
Kind regards
Johnson Corona
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