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BHI520S - BASIC HOTEL INFORMATION SYSTEMS - 2ND OPP - JANUARY 2024 |
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r
nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
Faculty of Management Sciences
Department of Hospitillitv ann Tourism
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QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE:
07BHMN
LEVEL: 7
COURSE CODE: BHl520S
SESSION: JAN 2024
DURATION: 3 hours
COURSE NAME: Basic Hotel Information System
PAPER: Theory & Practical
MARKS: 100 (Theory 40 & Practical 60)
SECOND OPPORTUNITY EXAMINATION PAPER
EXAMINER(S) Ms U. Tjitunga
MODERATOR: Mr G. Cloete
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
4. Print documentation where required by the examiner.
5. Answer Section A and hand in your Answer scripts.
6. Continue with Section 8 on the Computer System!
7. This paper consists of 4 pages
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T
Section 1: Theory
Question 1
(6)
Discuss briefly the factors that need to be considered before purchasing a Hotel
Information System.
Question 2
(12)
Describe what Innkeeper administration manages.
Question 3
(4x2=8)
Name and describe four different types of rates available in the Innkeeper property
management system.
Question 4
(2)
Outline two ways of changing the arrival date of an existing Reservation.
Question 5
(2)
Identify two options of checking in the guest.
Question 6
(6)
Explain the difference between a Booking Record and a Registration Form?
Question 7
(2x2=4)
What is the difference between a waiting list and fully booked in accommodation?
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Section 2: Practical
Question 1
(10)
Dr ..... Mosweu
Box 36
Swakopmund
12 Rock Cresent Road
Namibia
Tel:+264 64 347 885
Cell: +264 811 248 465
Email: mosweu@yahoo.com
Create a client profile and print.
Question 2
(10)
You receive an email from Dr Mosweu requesting accommodation for 2 people for 2
nights, arriving on the 10th of January 2024. He requests that you book a double
room under his name. One guest does not eat pork. Print.
Question 3
(4)
Dr Mosweu calls and informs you that he has changed his plans due to work related
issues and is able to stay with you for 1 night only. He arrives tonight. Change the
reservation accordingly and print the booking confirmation details.
Question 4
(5)
The guest forwards you his credit card details for a full payment of his booking.
Ensure the transaction is done and print. Credit card number 5555 6757 3487 9000
exp 05/2025
Question 5
(5)
Send them a Proforma for a dry white wine, and file the printout.
Question 6
(5)
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Dr Mosweu had drinks to the value of N$100.00. Process a cash sale transaction for
the guest. Received cash for the amount owed.
Question 7
(5)
On arrival print the registration form inclusive of rates, check the quests in and print
record.
Question 8
(4)
Dr Mosweu extends their stay with one night, and settle the account with his credit
card 5768 2334 4758 4975/1026.
Question 9
(2)
Check out the quests and print tax invoice.
Question 10
(10)
Sense of Africa
Private Bag 13388
Cape Town
Western Cape
South Africa
Tel: +27 021 207 2448
Email: sense@gmail.com
www.senseofafrica.za
Dear Reservations
Kindly book 3 rooms provisionally for the Tour group-Super Rugby and submit a
confirmation. Arriving 24 December 2015.
Thank you.
Kind regards
........... Moonlight
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