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MCM721S - MEDIATION COMMUNICATION - 1ST OPP - NOVEMBER 2022 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF LANGUAGES AND COMMUNICATION
QUALIFICATION: BACHELOR OF COMMUNICATION
QUALIFICATION CODE: 07 BCMM
LEVEL: 7
COURSE CODE: MCM721S
COURSE NAME: Mediation Communication
SESSION: November 2022
HOURS: 3 HOURS
PAPER:Paperl
MARKS: 75
EXAMINER(S)
FIRST OPPORTUNITY EXAMINATION
Ms A. Tjiramanga
MODERATOR: Dr N. Masoud
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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Question 1
(25 marks)
Discussthe commonalities of the nine stages of Conflict escalation and provide the logical
conclusion. Include brief examples in your essay.
Question 2
(25 marks)
Elaborate on the role of the mediator in the phases of the mediation process. Illustrate your essay
with examples where appropriate.
Question 3
(25 Marks)
Case study:
Imagine you work for a Communication and Media company. There is a conflict between the
employees in your Communication Department and your supervisor. The supervisor is mostly out of
office, which means he is not available for signatures and other types of approvals. You and your
colleagues are most of the time left to figure things out for yourselves or sometimes have to ask your
supervisor or other people in management for guidance. As a result the work is not always done
properly, as some colleagues have started to come late or are absent without calling in. Scheduled
meetings with clients cannot be done successfully and they are getting impatient as work is being
delayed. They threaten to cancel and look for another company.
Something has to be done. Suggest 2 types of conflict interventions which are suitable to be applied
to resolve the problem. Describe how these interventions work. Provide reasons for your choice.
Total: 75 marks