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MCM721S - MEDIATION COMMUNICATION - 1ST OPP - NOVEMBER 2023 |
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nAm I BI A un IVERS ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: BACHELOR OF COMMUNICATION
QUALIFICATION CODE: 07 BCMM
LEVEL: 7
COURSE CODE: MCM721S
COURSE NAME: Mediation Communication
SESSION: November 2023
TIME: 3 hours
PAPER:Paperl
MARKS: 75
EXAMINER(S)
1st OPPORTUNITY EXAMINATION
Ms A. Tjiramanga
MODERATOR: Mr. I. Hamata
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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Question 1
(25 marks)
Complete the summary about the five types of conflict below. You can complete the question on the
question paper or write them in a list in your answer booklet.
Types of Conflict
_________
conflict means ignoring it and acting as if nothing happened. Giving in
___________
) is often very painful and can easily become ________
_
________
. However, if we deal with it in a positive way, we can also _____
_
from it. ________
(win-lose) can give the winner ____________
_
but in the long-run it can cost us our ___________
_
Compromising(½ win - ½ lose) is a good attempt, but might leave __________
_
disappointed. There is a need to explore more __________________
_
However, one positive aspect is that both parties value their relationship more than
_________
. Finally, in a ___________
(win/win) situation, the two
parties seek to find a solution that meets everybody's needs. All involved feel------~
trust each other and have __________
. They are open to listen to each other, and
value unexpected and __________
solution.
Question 2
(25 marks)
Discussthe significance of asking different types of questions during the mediation and illustrate
with examples (minimum of 10 example questions).
Question 3
(25 marks)
Discussthe meaning and components of the "Agreement and the way forward stage" in the
mediation process.
Total: 75 marks