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MCM721S - MEDIATION COMMUNICATION - 1ST OPP - NOV 2024 |
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nAm I BI A un IVE RS ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: BACHELOR OF COMMUNICATION
QUALIFICATION CODE: 07 BCMM
LEVEL: 7
COURSE CODE: MCM721S
COURSE NAME: Mediation Communication
SESSION: November 2024
TIME: 3 hours
PAPER:Paperl
MARKS: 75
EXAMINER(S)
1st OPPORTUNITY EXAMINATION
Ms A. Tjiramanga
MODERATOR: Mr. I. Hamata
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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Question 1
(25 marks)
"An ounce of mediation is worth a pound of arbitration and a ton of litigation!" - Joseph Grynbaum.
Based on the quote, deliberate on the communication and meta skills of a good mediator explaining
how these skills can promote a meaningful and long-lasting agreement.
Question 2
(25 marks)
Discussthe significance of asking deepening and redirecting questions during the mediation and
illustrate with examples (minimum of 4 examples each).
Question 3
(25 marks)
Discussthe importance of the "Agreement and the way forward stage" in the mediation process by
referring to the components.
Total: 75 marks