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CMV620S - CONFLICT MANAGEMENT - 1ST OPP - JUNE 2025 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCE AND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING (DTVET)
QUALIFICATION: DIPLOMA IN TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING:
MANAGEMENT
QUALIFICATION CODE: 06DTVM
LEVEL: 6
COURSE CODE: CMV620S
COURSE NAME: CONFLICT MANAGEMENT
SESSION: JUNE 2025
PAPER: PAPER 1
DURATION: 3 HOURS
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) MR DM MATEU
MODERATOR: MR NDALOLUTE S ABRAHAM
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers correctly
THIS QUESTION PAPER CONSISTS OF _3_ PAGES (Including this front page)
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QUESTION 1
A. Define the following terms:
I. Conflict
II. Collective Berganing
Ill. Recognition agreement
IV. Shop steward
V. Alternative Dispute Resolution (ADR)
[TOTAL :20 Marks]
(2x5=10 Marks)
B. Explain the following terms with a practical illustrated example on each.
(5x2=10 Marks)
i. Zone Of Potential Agreement (ZOPA)
ii. Best Alternative To a Negotiated Agreement (BATNA)
QUESTION 2
A. List and discuss five (5) conflict management styles.
QUESTION 3
[TOTAL :20 MARKS]
(4 Marks each)
[TOTAL: 20 MARKS]
a) Outline ANY FIVE (5) purposes of the labour act in Namibia.
b) Discuss ANY FIVE (5) rights of an employee who is a member of a trade union.
QUESTION 4
[TOTAL: 20 MARKS]
A. Discuss any five causes of conflict in a VET organization.
(2 Marks each)
B. Discuss one way how you can convert a dysfunctional conflict into a functional conflict.
(5 Marks)
QUESTION 5
[TOTAL:20 MARKS]
A. Explain the difference between the following terms using examples:
I. Interpersonal and intrapersonal conflicts
II. lntragroup and intergroup conflicts
Ill. Functional and dysfunctional conflicts
IV. Positive and progressive discipline
V. Concilliation and arbitration
(2 Marks each)
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B. Create a scenario of your choice for not more than three paragraphs on each type of
conflict below where you discuss and give a concrete example of the types of
conflicts
I. lntrapersonal conflict.
II. Intergroup conflict.
(5 Marks)
(5 Marks)
[End of Paper]
TOTAL MARKS:100
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