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QMS620S - QUALITY MANAGEMENT SYSTEMS AND QUALITY ASSURANCE - 2ND OPP - JANUARY 2023 |
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n Am I BIA un IVERSITY
OF SCIEnCE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING
QUALIFICATION: DIPLOMA IN VOCATIONAL EDUCATION AND TRAINING: MANAGEMENT
QUALIFICATION CODE: 06DVM
COURSE CODE: QMS620S & QAMS620S
SESSION: JANUARY 2023
LEVEL: 6
COURSE NAME: QUALITY MANAGEMENT
SYSTEMS& QUALITY ASSURANCE
MANAGEMENT SYSTEMS
PAPER: 2ND OPPORTUNITY PAPER
DURATION: 3 HOURS
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Dr Godfrey Tubaundule
MODERATOR: Ms Kristofina Junias
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF _3_ PAGES {Including this front page)
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Institutions of learning, including vocational training centres exist to fulfil a mandate explained
through their clearly defined vision, mission and value statements. However, quality is at the
heart of every education and training institution because quality influences a) what students
learn, b) how well they learn, and c) what benefits they draw from their education.
Fundamentally, quality ensures that students achieve learning outcomes and acquire values and
skills that help them play a positive role in their personal lives and local communities within a
globalised environment.
1. Technical and Vocational Educational and Training (TVET) managers may desire to
implement a comprehensive management system that promotes quality teaching,
learning and assessment in their centres. However, evidence shows that managers
experience numerous challenges that stop them from implementing an effective quality
management system that has the potential to promote and improve student learning
outcomes.
Name and briefly discuss five challenges which stops TVET managers from
institutionalising an effective quality management system in their centres. For each
identified challenge, suggest one action that as a centre manager yourself you could
implement to mitigate the negative impact of your identified challenge. Use relevant
examples to support your answer.
{15)
2. Stakeholders argue that teaching and learning institutions should invest time and
money in three areas, namely a) inputs, b) processes and c) outputs to achieve quality in
their education and training activities. Briefly discuss what teaching and learning
institutions should do for each of the three areas to meet and satisfy stakeholders'
concept of quality teaching and training. Use relevant examples to support your
responses.
{10)
3. A general understanding exists among many quality assurance practitioners that the
eight principles of quality management are used to a) determine a Quality Management
System of an institution and b) assist an institution to achieve its goals and objectives.
Briefly describe how your institution has used the following principles to provide quality
education and training services to stakeholders in your region. Usethe value statements
of your institution to respond to this question.
a. Leadership
{10)
b. Involvement of people
{10)
C. Continual improvement
{10)
d. Customer-focused
{10)
e. Data-driven decision-making
{10)
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4. Imagine that you are the manager of an underperforming vocational training centre in
your region. Briefly explain how you will use the following instruments to improve the
internal quality of teaching, learning and assessment in your centre. Use relevant
examples to support your answers.
{25}
a. Student Progress Reports
b. PassRate Drop-out Rate
c. Feedback from the Labour Market and Alumni
d. Student Self-Evaluations
e. SWOT Analysis
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