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BPQ712S - BUSINESS PROCESS AND QUALITY MANAGEMENT - 1ST OPP - NOV 2024 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION : BACHELOR OF BUSINESS MANAGEMENT
QUALIFICATION CODE: 07BBMN
LEVEL: 7
COURSE CODE: BPQ712S
COURSE NAME: BUSINESSPROCESS& QUALITY
MANAGEMENT
SESSION: NOVEMBER 2024
DURATION: 3 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
FIRST OPPORTUNITY EXAMINATION PAPER
Dr VUSUMUZI SIBANDA
MODERATOR: MR M NELENGE
INSTRUCTIONS
1. There are SIX (6) questions, answer any FOUR (4) questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
4. Start a new question on a fresh page
THIS QUESTION PAPER CONSISTS OF _2_ PAGES (Including this front page)
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Question 1
Identify the eight (8) key processes of excellent supply chain management as proposed by
Douglas M. Lambert (2004} and discuss how each of these processes impacts the end
customer.
[25 marks]
Question 2
Using Namibia Breweries Limited {NBL) as an example, analyse it using Porter's value chain.
[25 marks]
Question 3
(a) Outline ten (10) reasons as to why quality is so important in a modern-day business?
[10 marks]
(b) What did Philip Crosby mean by "Quality is Free"?
[5 marks]
(c) Outline any five functions of Namibia Qualifications Authority (NQA)
[5 marks]
(d) What are the benefits of Certification and Accreditation Schemes to businesses?
[5 marks]
Question 4
Business Process Reengineering (BPR)is often seen as a radical approach to organizational
change.
(a) Using examples from different industries, discuss the key challenges organizations
face when implementing BPRand propose strategies to mitigate these challenges.
[15 marks]
(b) Evaluate BPRas a business management tool
[10 marks]
Question 5
The EFQM Excellence Model is a non-prescriptive business excellence framework for
organizational management, promoted by European Foundation for Quality Management
(EFQM) and designed for helping organizations to become more competitive.
(a) With the aid of a neat diagram, critically analyze how the EFQM Excellence Model
can be utilized by organizations as a tool for gaining competitive advantage.
[18 marks]
(b) How does the use of the EFQM model benefit an organisation?
[7 marks]
Question 6
A manufacturing company is experiencing high levels of product defects and customer
complaints.
(a) As a process manager, analyze how the different types of quality costs can impact
the company's profitability.
[15 marks]
(b) Based on your analysis, propose a strategy to reduce total quality costs and improve
overall process efficiency.
[10 marks]
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