SECTION B: CASE STUDY
QUESTION 2
Read the following case study and answer the following questions.
(49 marks)
NWR employees improve management skills
Stefanus Nashama
Thirty-one employees at the Namibia Wildlife Resorts (NWR) have completed the
Management Development Program aimed at improving their management and
leadership skills required in the industry. The program took about a year for employees to
complete the program. The Management Development Program was designed in-house
and was tailored to enhance the management skills of res01i and head office managers
and to prepare them with the necessary tools and knowledge to succeed in their roles.
While speaking at the event, Matthias Ngwangwama, the Managing Director ofNamibia
Wildlife Resorts, acknowledged all the employees on the successful completion of the
program. "NWR commits itself to provide training, development and capacity-building
opportunities to all its employees," Ngwangwama said.
He said the employees demonstrated hard work and dedication during the whole time of
the program. "Their commitment to self-improvement is a testament to their
professionalism and their desire to contribute to the growth and success of our country
and organization," Ngwangwana stated. He said that Namibia Wildlife Resorts is
committed to providing its employees with the necessary training and development
opportunities to enhance their skills and grow in their careers.
"The Management Development Program is just one example of this commitment, and
NWR will continue to invest in its employees to ensure the organisation's success," he
said. Employees received their certificates from Ngwangwama at yesterday's ceremony.
The program includes the following areas of study; leadership, strategy, finance and
human resources management.
2.1 Discuss the role of Management Development Programmes as an Agent of
change in an organisation?
(5)
2.2 Implementing change is one of the vital practices that will be demanded from
management, hence the need for good Management Development. As a
manager in an organisational, share three ways of how management
development will supports change in your organisation.
(9)
2.3 Management Development Programmes are usually meant to build good
leadership qualities for managers so that they can manage under challenging
times. Analyse some of the common characteristics of that organisations requires
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