ESM821S - Enterprise System Management - 1st Opp - Nov 2022


ESM821S - Enterprise System Management - 1st Opp - Nov 2022



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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHn OLOGY
Faculty of Management Sciences
DEPARTMENOT F MANAGEMENT
QUALIFICATION:Bachelor of BusinessManagement Honours
QUALIFICATIONCODE: 08BBMH
LEVEL:8
COURSE: Enterprise SystemsManagement
COURSECODE: ESM821S
DATE:November2022
SESSION: 2
DURATION: 2 Hours
MARKS: 75
EXAMINER(S)
FIRSTOPPORTUNITYEXAMINATION
Dr Pardon Maoneke
MODERATOR: Dr Victoria Hasheela-Mufeti
THIS QUESTION PAPERCONSISTSOF 7 PAGES
(Including this front page)
Instructions for the examiner/moderator
1. Please use the memorandum or sample solutions to guide your marking.
2. Use the marks allocated as a guide to mark
3. Reasonable, in depth and innovative correct solutions provided by the students should be
allocated marks even if not provided in the memorandum.
4. Take note of the marks allocated to each question.
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SECTION A: Multiple Choice Questions. Each Question Carries one Mark.
[15 Marks]
1. Using electronic means to place sales orders was first introduced during the
______
stage of Customer Relationship Management (CRM) evolution.
A. Fourth generation CRM
B. Fifth generation CRM
C. Third generation CRM
D. First generation CRM
2. Which of the following will accurately compute the Total Cost of Ownership (TCO)?
A. TCO=purchasing costs+ implementation costs
B. TCO=purchasing costs + implementation costs + operating costs+ system
retirement costs
C. TCO=purchasing costs+ operating costs
D. TCO=purchasing costs+ training costs+ system retirement costs
3. The ______
can be defined as compartmentalized operating units that are
isolated from their environment.
A. Functional silos
B. Procurement process
C. Integrated systems
D. Supply chain
4. Which of the following focuses on the acquisition of raw materials that are used for
manufacturing purposes?
A. ERPII
B. ERP
C. ERPIll
D. MRP
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5. SELECTthe least secure cloud architecture deployment strategy.
A. Private cloud
B. Hybrid cloud
C. Public could
D. Community cloud
6. Business organisations have to ------
that they meet business needs.
A. Proceduralize
B. Customize
C. Compartmentalize
D. Upgrade
their newly acquired ERPsolutions so
7. Which of the following is required when logging into S4Hana?
A. User
B. Password
C. Client
D. All of the above
8. The _____
phase is used associated with process re-engineering.
A. General system design
B. Build and test
C. Requirements gathering
D. Implementation
9. Which SAP Lumira dashboard feature would you use selectively to pick visualization
features to be displayed on the dashboard?
A. Text
B. Visualizations
C. Input controls
D. Shapes
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10. Why is code modification strongly DISCOURAGEDduring ERPimplementation?
A. Lack of access to upgrades and support
B. It requires skilled personnel
C. ERPslicense is not open-source
D. Such an operation is reserved for in-house built systems
11. The ____
section is your work area for creating individual graphs in SAP Lumira.
A. SAP main menu
B. Prepare
C. Compose
D. Visualize
12. Users will have access to a system through the ____
tier.
A. Presentation
B. Database
C. Logical
D. Application
13. Which ERPimplementation strategy involves the use of both the old and new system
for some time before migrating to a new ERP?
A. Phased approach
B. Big bag strategy
C. Parallel conversion
D. Pilot conversion
14. Which of the following is NOT an example of IT function sourcing strategies?
A. Cloud sourcing
B. lnsourcing
C. Outsourcing
D. Hybrid sourcing
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15. _____
is NOT an example of technical requirements that can be used as a guide
towards selecting an appropriate ERP.
A. Functionality
B. Compatibility
C. Vendor's reputation
D. Easy of customization
SECTIONB: INDICATE IF THE FOLLOWINGARETRUEOR FALSE
[10 Marks]
1. Using cloud computing can reduce the total cost of owning an ERPsystem
2. The use of social media and collaboration are common features of the third generation
ERP
3. Developers will only gain access to the ERPsystem for the first-time during the system
requirements gathering phase
4. Step-by-step process-oriented ERP implementation involves installing and setting up a
single module at a time
5. One can search for transactions using the transaction code on the FIORI launchpad
6. The biggest benefit of system integration is that it eliminates information silos
7. Organization A acquired an account system, ACC Pack, from Business Solutions and a
Human Resource software called Paycor from Veya Technologies. This approach will allow
organisation A to come up with an integrated system
8. Business process re-engineering is a good example of logical system integration
9. The hardware and software costs account for more than 70% of the total cost of owning
an ERPsystem
10. The use of systems that are designed according to business process reduce chances of
information silos within an organisation
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SECTION B: Structured Questions. Marks for Each Question Are Shown at the End
[Total Marks SO]
QUESTION 1
A. Explain how Henry Fayol and Robert Anthony's theoretical propositions promote
information silos in business organisations.
[4 Marks]
B. State and explain the two levels of system integration that business organizations
should consider when implementing an ERPsolution.
[6 Marks]
C. NUST uses a Uniform Resource Locator (url link) to access S/4Hana online using the
web browser. This cloud computing service model allow students to access this ERP
anywhere in the world.
i)
State the name of the cloud computing service model used by NUST
[2 Marks]
ii)
Explain TWO examples of costs that are likely to be avoided by NUSTbecause
of using this cloud computing service model
[4 Marks]
iii) DiscussTWO reasons why Namibian business organisations maybe hesitant to
use NUST's model for accessing an ERPsolution.
[4 Marks]
D. Namibia's Ministry of Finance has reached the ERP implementation phase as it is
deploying a new system. Recommend ANY four system conversion approaches that
can be used by the Ministry.
[4 Marks]
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A. Explain the FOUR main activities that are performed during Business Process
Reengineering when designing an ERPsolution.
[8 Marks]
B. Discuss any FOURdrivers for successful supply chain management.
[8 Marks]
C. Identify ANY FOURcharacteristics of a cloud architecture.
[4 Marks]
D. Your business organisation has recently adopted SAP S/4Hana. Explain any THREE
categories of SAP Fiori Applications employees at your organisation are likely to use
on this new system.
[6 Marks]
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