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RDN520S - ROOMS DIVISION OPERATIONS - 2ND OPP - JANUARY 2023 |
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nAm I BIA un IVE RSITY
OF SCIEnCE Ano TECHnOLOGY
Facultyof ManagemenSt ciences
Departmentof Hospitality andTourism
BeethovenStreet
Private Bag13388
Windhoek
NAMIBIA
T: +264 61207 2093
F: +264 61207 9093
E: dht@nust.na
W: www.nust.na
QUALIFICATION: Bachelor of Hospitality Management, Bachelor of Culinary Arts
QUALIFICATION CODE: 07BHOM, 07 BCNA
LEVEL: 5
COURSE: Rooms Division Operations
DATE: January 2023
COURSE CODE: RDN520S
PAPER: THEORY
DURATION: 2 Hours
MARKS: 100
SUPPLEMENTARY/SECOND OPPORTUNITY QUESTION PAPER
EXAMINER: Ms. Hendriena Shiyandja
MODERATOR: Mr. Gerald Cloete
THIS QUESTION PAPER CONSISTS OF 3 PAGES
(INCLUDING THIS FRONT PAGE)
INSTRUCTIONS
1. Answer all questions.
2. Read all the questions carefully before answering.
3. Marks are indicated at the end of each question.
4. Please ensure that your writing is legible, neat, and presentable.
PERMISSIBLE MATERIALS
1. No additional materials required
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Question 1
(5x2=10 marks)
Distinguish between Resort Hotels and Commercial Hotels?
Question 2
(10 marks)
Identify factors that influence traveler's buying decisions.
Question 3
(10 marks)
Describe the traditional Front Office functions.
Question 4
(4x5=20 marks)
How does a hotel's goals relate to its mission statement and to departmental and divisional goals and
strategies? Give examples of goals, strategies and tactics involving the following areas in the front office.
• Registration
• Guest Cashiering
• Bell Stand
• Telecommunication
Question 5
(10 marks)
Briefly explain the following Room Type terms used in the Front Office department when reserving and
allocating rooms.
• Single
• Double
• Triple
• Quad
• Twin
• Studio
• Suite
• Connecting rooms
• Adjoining rooms
• Adjacent rooms
Question 6
(07 marks)
Explain typical activities associated with the reservation process.
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Question 7
(10 marks)
What role does a reservations manager or supervisor play in the sales department?
Question 8
(10 marks)
Reservations can be guaranteed using specific methods. Outline the method and the different ways.
Question 9
(2x5=10 marks)
What is the difference between a performance standard and a productivity standards?
Question 10
(03 marks)
A city ledger is a collection of related accounts that tracks money a hotel brings in that is not part of a
transaction associated with a currently registerd guest. Mention typical City Ledger Accounts.
(Total marks 100)
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