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AMM511S - ADMINISTRATIVE MANAGEMENT 1A - 1ST OPP - JUNE 2022 |
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nAm I BIA un1ve RSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTYOF COMMERCE,HUMAN SCIENCES& EDUCATION
DEPARTMENTOF MANAGEMENT
QUALIFICATION: Bachelor of Business& Information Administration
QUALIFICATIONCODE: 07BBIA
LEVEL:5
COURSE:Administrative Management lA
COURSECODE: AMMSllS
DATE: June 2022
DURATION: 2 Hours
SESSION: 1
MARKS: 100
EXAMINER
1st OPPORTUNITYEXAMINATIONQUESTIONPAPER
MS A SCHROEDER
MODERATOR:
DR N ANGULA
INSTRUCTIONS
a) Answer ALL the questions.
b) Read all questions carefully before answering.
c) Number answers according to the numbering structure provided in the question paper.
THIS EXAMINATION PAPERCONSISTSOF 6 PAGES
(INCLUDINGTHIS FRONTPAGE)
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QUESTION 1
[20)
Identify the letter of the choice that best completes the statement or answers the question.
1.1 __ concentrates on the present; it defines the customer(s) critical processes, and it informs
you about the desired level of performance.
A. Mission statement
B. Vision statement
C. Income statement
D. Cash flow statement
E. Value statement
1.2 Putting an activity off till later which should be done now.
A. Reputation
B. Self awareness
C. Tact
D. Initiative
E. Procrastinate
1.3 A filing method in which files are arranged according to their geographic location.
A. Chronological filing
B. Subject filing
C. Alpha-numerical
D. Numerical filing
E. None of the above
1.4 The ___
is a financial document that shows the income, expenses and profit or loss of an
organisation for a given period.
A. Income statement
B. Balance sheet
C. Credit statement
D. Cash flow statement
E. Debit statement
1.5 Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to
achieve by the end of the month. Matthew created a detailed action plan to help reach their
sales goals. Which managerial function has Matthew performed?
A. Staffing
B. Organising
C. Planning
D. Coordinating
E. Controlling
1.6 Training that allows the participants to act out the way they would handle a specific situation.
A. On-the-job training
B. Apprenticeship
C. Cross-training
D. Role play
E. Vestibule training
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1.7 This seating style is very popular and practical for workshops as it allows the facilitator to
interact with the delegates in a relaxed way.
A. Boardroom style
B. Banquet style
C. Theatre style
D. U-shape style
E. Classroom style
1.8 This type of customer does not have a particular item to buy but come into the store to
browse.
A. Loyal customer
B. Impulse customer
C. Need -based customer
D. Wandering customer
E. Classroom style
1.9 ___ refers to the minimum number of members of an assembly or society that must be
present at any of its meetings to make the proceedings of that meeting valid.
A. Agenda
B. Minutes
C. Proxy
D. Chairman
E. Quorum
1.10 __ refers to the learning opportunities designed to help employees grow.
A. Training
B. Education
C. Development
D. Promotion
E. Performance appraisals
(10)
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Match each description from Column A with the most suitable term in Column B. Write down only the
letter from Column B next to the number in Column A. e.g. 1.1 K
COLUMNA
1.11 An organisation's structure is a means to help management A
achieve its objectives.
1.12 A gathering of human beings, generally lasting from a few B
hours to a few days, and designed to celebrate, honour, sell,
teach about, or observe human endeavours.
1.13 This refers to a person who is responsible for bringing C
together all the event participants to ensure that they are
working towards the same goal.
1.14 A platform where organisations showcase their products D
and services.
1.15 An organisational structure which is characterised by highly E
routine operating tasks achieved through specialisation and
has formal rules and regulations.
1.16 Involves establishing performance standards and F
monitoring the output of employees to ensure each
employee's performance meets those standards.
1.17 A form of marketing in which a corporation pays for all or G
some of the costs associated with a project or programme
in exchange for recognition.
1.18 A plan or initial event design or suggestion that is presented H
to a person or group of people to consider.
1.19 __ are there to provide constant positive media coverage I
of an event.
1.20 Refers to the overall management of the risk strategy of the J
event, ranging from risks analysis to compiling an incident
report.
K
L
M
N
0
p
QUESTION2
COLUMNB
Bureaucratic structure
Sponsorship
Ethics
Strategy
Seminar
Matrix structure
Organising
Event Manager
Proposal
Risk evaluation
Controlling
Exhibition
Media sponsor
Special event
Event Co-ordinator
Risk Management
(10)
[20)
2.1 Various types of planning are being done at various levels in an organisational structure.
Name and discuss three (3) types of planning that are being done within an organisation.
(9)
2.2 Management consists of five functions. Discuss"staffing/human resources management" as
one of these functions.
(5)
2.3 One of your relatives, Romario Shikongo has heard that you are now a NUSTstudent doing
Administrative Management lA. He has consulted you for advice about the options of
catering management for his upcoming birthday party. Advise Romario Shikongo on the
difference between a "buffet" and a "platted meal" and discuss one benefit of each as two of
the menu categories he can choose from.
(6)
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QUESTION 3
[20)
3.1 Mahony (2015) defines "meetings as the coming together of two or more people with a
common intent or purpose with a view of business transaction 11 Distinguish between "formal
meetings 11 and "informal meetings11 and illustrate the differences with suitable examples.
(4)
3.2 Employees spend a lot of time by attending various types of meetings. As a future Officer
Manager discuss the steps/procedures that you need to follow when planning and
coordinating formal meetings.
(8)
3.3 Businesseshave the option to choose from various organisational structures. Discussa
"simple organisational structure 11 as one of these options available.
(3)
3.4 Discuss "planning 11 as one of the functions of management.
(3)
3.5 Discuss "banquet seating11 as one of the seating options available of which event companies
may choose from.
(2)
QUESTION 4
[20)
4.1 You have been working as a Personal Assistant to the CEO at Multichoice Namibia. The
business has expended tremendously, and they have appointed an Administrative Assistant
recently. You must give her an induction on who is allowed access to the premises. Discuss
. three different ways organisations can use to control who enters their premises and to ensure
that no unauthorised visitors enter their location.
(6)
4.2 Managers are required to fulfil certain roles within an organisation. Identify the four (4) roles
a manager must exercise in the decisional category.
(4)
4.3 In a table form discussthe activities that are being carried out in each of these roles mentioned
in 4.2.
(4)
4.4 Define the following terms and illustrate with examples.
4.4.1 Need based customer
(3)
4.4.2 Budget
(3)
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QUESTION 5
[20]
5.1 You are an Administrative Management lA student at NUSTand have learned about different
concepts in class. Explain to a new employee that has started to work at Telecom Namibia
what is the difference between a "promotion" and a "transfer" and give appropriate
examples.
(4)
5.2 Companies spend a lot of money monthly on telephone calls. Discuss how organisations can
control the use of telephones of their employees.
(6)
5.3 As a NUSTgraduate you started your own events company called Dream Team Events. Your
business has won the tender to organise a gala dinner on 13 July 2022 for 150 VIP guests at
the Windhoek Country Club Hotel & Casino. Discuss the different aspects you will need to
look at to make a success of the event? Elaborate on each aspect.
(10)
THEEND
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