 |
FST710S - FARES AND TICKETING OPERATIONS - 1ST OPP - JUNE 2025 |
|
|
1 Page 1 |
▲back to top |
(
n Am I BI A u n IVER s I TY
OF SCIEn CE Ano TECHn OLOGY
FACULTYOF COMMERCE,HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOROF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: 07BTID
LEVEL: 7
COURSECODE: FST710S
COURSE NAME: Fares and Ticketing Operations
SESSION: June 2025
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
FIRSTOPPORTUNITY QUESTION PAPER
EXAMINER{S) Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Ndinelao Shikemeni
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPERCONSISTSOF 4 PAGES(Including front page)
|
|
2 Page 2 |
▲back to top |
Question 1
1.1 Distinguish between three types of classes that can be found in an aircraft.
(3)
1.2 Identify two types of baggage allowance concepts offered by airlines
(2)
(3 + 2 = 5 Marks)
Question 2
Discuss the key functions of a central reservation systems in Fly Namibia.
Question 3
Study the following trip and calculate the mileage fare for the client.
Mr Peter John
Traveling from Windhoek to FRAvia Cape Town
Airline: Lufthansa: Economy class
Fare in NUCS:880 Route: WDH - FRAone way
Maximum Mileage permitted: 5280 MPM. EMA: 100 MPM.
Windhoek- Cape Town: 823 TPM
Cape Town - Munich: 4022 TPM
Munich- Frankfurt: 964TPM
IATA IROE: 18.035
a)
Identify the journey.
(2)
b)
Decode the airports and establish the breakpoint. (4)
c)
Indicate the total TPM of journey. (4)
d)
Calculate fare applicable to client. (5 x 2 = 10)
(6 x2=12 Marks)
2
|
|
3 Page 3 |
▲back to top |
e)
Convert the NUC into NAD (2)
Conversion Table
If the result is over and up to
Percentage to be charged on fare is
1.00- 1.05
5%
1.05-1.10
10%
1.10 -1.15
15%
1.15- 1.20
20%
(2+4+4+10+2 = 22 Marks)
Question 4
A client wants to travel from Windhoek to London Heathrow via Johannesburg. She wants an
Economy class and a Diabetic meal. She is also traveling with an infant and wants to book a
baby meal. The fare codes booked were YEE6M and YEE6MIN. Clients flying with BA623
departing Sunday 21h00 pm arrival 08h00 am.
Decode the fare codes booked for the client
(4)
Identify the airline that she can use to travel from Windhoek to London Heathrow (1)
Decode the two meals provided to the clients by the airline?
(2)
Identify the global indicator of this specific trip.
(2)
(4+1+2+2 = 9 Marks)
Question 5
Describe the fare calculation procedure as applied by consultants in the airline and travel
agent industry.
(10 x 2 = 20 Marks)
3
|
|
4 Page 4 |
▲back to top |
Question 6
International Air Transport Association (IATA} is an international governing body for Airlines and
Travel agencies. Briefly discuss the role and responsibilities of IATA in the Tourism Industry.
(6 x 2 = 12 Marks}
Question 7
Identify the four different elements of a mileage system that can be used to calculate fares.
(4x2 =8 Marks)
Question 8
Critically outline the four steps of refunding a fully unused flight ticket.
(4x3=12 Marks)
TOTAL: 100 MARKS
4