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FST710S - FARES AND TICKETING OPERATIONS - 2ND OPP - JULY 2025 |
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n Am I BI A u n IVER s ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN RESOURCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOROF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: 07BTID
LEVEL: 7
COURSE CODE: FST710S
COURSE NAME: Fares and Ticketing Operations
SESSION: Jul 2025
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S)
SECOND OPPORTUNITY EXAMINATION PAPER
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Ndinelao Shikemeni
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
'J+ THIS EXAMINATION PAPER CONSISTS OF g PAGES (Including front page)
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Question 1
Briefly outline the role of airlines in the travel and tourism industry.
(9 x 1 = 9 Marks)
Question 2
Define the term airfare
(4 x 1 = 4 Marks)
Question 3
Decode the following fare basis codes:
1. LHWAP3M
2. LXSXlM
3. YEE9M
4. Y/IN25
5. YEE3M/CH
6. YKSX2M
7. YHPX6M
8. vwss
(8 x 1 = 8 Marks)
Question 4
Identify the four different categories of fare rule restrictions in the airline Industry.
(4 x 2 = 8 Marks)
Question 5
Critically compare the types of flight journeys that exist in the airline industry.
(4 x3 =12 Marks)
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Question 6
Study attached map of the world.
Briefly Identify and outline the various Passenger traffic conference areas
Question 7
Study the following electronic ticket and answer the following.
ELECTRONIC TICKET RECORD INV: CUST: IATO00
PNR:NSBRKG
TKT: 220 13424261077 ISSUED: 05OCT20 PCC: 04D9 IATA: 96114104
NAME: WALKER/JAMES MR
NAME REF: TOUR ID: 000001
FOP: Cash
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 LH 4357 H llNOV WDHFRA 1600 OK F OPEN
2 LH 1298 H llNOV FRAIST 1915 OK F OPEN
3 LH 1309 M 21NOV ISTFRA 1810 OK F OPEN
4 LH 865 M 21NOV FRAWDH 2155 OK F OPEN
FULLY ENDORSEABLE
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(3 x 3 = 9 Marks)
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FARE NA024830 TAX 307YQ TAX3288 YQ TAX 383YR TAX l00HI
TAX 518NA TAX 5200E TAX 1188RA TAX66M6 TAX438TR
TOTAL NA031638
WOH LH X/FRA LH 1STM319.44 LH X/FRA LH WOH M319.44NUC1346.91ENO ROE18.434618XT
XT NAO 383-YR NAO 100-Hl NAO 518-NA NA0520-0E NAO 1188-RA NAO 66-M6 NAO 438-TR
a) Identify the following:
• Name of client:
• Ticket number:
• Booking reference:
• Airline:
• Form of payment:
• Fare amount in NAD:
• Total Mileage:
• Total taxes:
• Date of ticket issue:
• Main destination:
(10 x 2 = 20 Marks)
Question 8
Critically outline the 9 different freedoms of air that were developed by the International Air
Transport Association (IATA) to regulate flight operations in the world.
(9 x 2 =18 Marks)
Question 9
Explain in your own words the factors that determine airfares.
(6 x 2=12 Marks)
TOT AL: 100 MARKS
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