nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: BACHELOR OF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: 07BTID
COURSE CODE: FCS510S
SESSION: JUNE 2023
DURATION: 2 HOURS
LEVEL: 7
COURSE NAME: FOUNDATIONSOF
CUSTOMERSERVICE
PAPER: THEORY(PAPER1)
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Mrs. K. TSHITUKENINA
MODERATOR: Mrs. P. HAUFIKU-MAKHUBELA
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF _3_ PAGES (Including this front page)
1