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FST720S - FARES AND TICKETING OPERATIONS - 2ND OPP - JULY 2022 |
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nAm I BI A un IVE RS ITY
OF SCIEn CE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN RESOURCEAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOROF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: 07BTID
LEVEL: 7
COURSE CODE: FST720S
COURSE NAME: Fares and Ticketing Operations
SESSION: JUL 2022
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER{S)
SECOND OPPORTUNITY QUESTION PAPER
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Ndinelao Shikemeni
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 5 PAGES (Including front page)
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Question 1
Briefly outline the difference between a stopover and a transit in a flight route.
(4)
Decode the following special services that can be offered in an aircraft
MAAS
BSCT
UMNR
WCHS
(4)
Define the term airfare
(4)
Question 2
Decode the following fare basis codes:
1. LHWAP3M
2. LXSX1M
3. DEE9M
4. Y/CH25
5. YEE3M/IN
6. YKSX2M
7. YHPX6M
8. VWSS
9. HHXSS2M.
(9 X 1 = 9 Marks)
Question 3
Identify the four different categories of fare rule restrictions in the airline Industry
(4x2=8)
Question 4
Critically compare the types of flight journey that exist in the airline industry.
(4x3=12 Marks)
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Question 5
Study attached map of the world. Plot and divide it into the IATA conference areas. Identify the
various conference areas and global indicators on the below routes
,·, ...,-;1~~-
.
....
a) Windhoek- Johannesburg - New York
b) Dubai - Hong Kong- London
c) Frankfurt - Kiev - Doha - Johannesburg
Question 6
Study the following electronic ticket and answer the following.
{3 x 3 = 9 Marks)
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ELECTRONICTICKET RECORD INV: CUST: IAT000
PNR: WPTRKG
TKT: 118 13424261077 ISSUED: 27SEP10 PCC: 0409 IATA: 96114104
NAME: WRIGHT /CALLUM
NAME REF:TOUR ID: 000001
FOP:AX3742335867911922
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 LH 811 C llNOV HELM UC 1600 OK F OPEN
2 LH 835 C llNOV MUCIST 1915 OK F OPEN
3 LH 834 C 21NOV ISTFRA 1810 OK F OPEN
4 LH 810 C 21NOV FRAHEL2155 OK F OPEN
FULLY ENDORSEABLE
FARE EUR1129.00 TAX 94.80YQ TAX 15.21FI TAX 6.96DQ
TAX 10.49DE TAX 38.23RA TAX 17.77TR
TOTAL EUR1312.46
HEL LH X/MUC LH 1ST M750.38 LH X/FRA
ROE0.751949XT6.96DQ10.49DE38.23RA17. 77TR
LH HEL M750.38NUC1500.76END
a) Identify the following:
• Name of client
• Ticket number
• Booking reference
• Airline
• Form of payment
• Fare amount in Euros
• Total Mileage
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• Total taxes
• Date of ticket issue
• Main destination
(10 x 2 = 20 Marks)
Question 7
Outline the 9 different freedoms of air that were developed by IATA to regulate flight
operations in the world.
(9x2 =18)
Question 8
Explain in your own words the factors that determine fares.
(6x2=12)
TOTAL:100 MARKS
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