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FTH510S - FOUNDATIONS OF TOURISM AND HOSPITALITY - 2ND OPP - JULY 2022 |
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n Am I BI A u n IVE RS ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: BACHELOR OF TOURISM, INNOVATION AND DEVELOPMENT, BACHELOR OF
HOSPITALITY MANAGEMENT, BACHELOR OF CULINARY ARTS
QUALIFICATION CODE: 07BTID,
07BHOM, 07BCNA
LEVEL: 7
COURSE CODE: FTH510S
COURSE NAME: FOUNDATIONS OF TOURISM AND
HOSPITALITY
SESSION: JULY 2022
PAPER: THEORY
DURATION: 2 HOURS
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) MS. H. N. SHIYANDJA
MODERATOR: MRS. KUTEMBA TSHITUKENINA
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
4. Leave a line between answers.
PERMISSIBLE MATERIALS
1. No additional material required
THIS QUESTION PAPER CONSISTS OF 1 PAGE {Excluding this front page)
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Question 1
(10 Marks)
2.1 What is the relationship between hospitality and tourism? (4)
2.2 State any 6 reasons why people travel? {6}
Question 2
(23 Marks)
2.1 Mention 7 main departments in the hotel. (7)
2.2 Distinguish between revenue and support/cost centres? (4)
2.3 Provide examples of revenue and support/cost centres? {8}
2.4 What is the difference between back of house and front of house and give an example
of each one? (4)
Question 3
(27 Marks)
3.1 Explain the main functions of front office? (5)
3.2 Discussthe duties of the general manager. {5x2 =10}
3.8 Housekeeping has 2 main roles, mention, and discuss them? (8)
3.9 What determines the price of lodging/accommodation/rooms? (4)
Question 4
(27 Marks)
4.1 What factors influences tourist's choices of transportation modes? (4) Marks
4.2 Compare and contrast Tour Operators versus Travel Agents. (6)
4.3 Name and explain sectors of the Tourism Industry? {6x2 =12)
4.4. In order to be a tourist, you have to travel, so transport is one ofthe major components
of the tourism product when you have to travel. Mention al modes of transportation. (5)
Question 5
(13 Marks)
5.3 Discussthe advantages and disadvantages of franchising to the franchisee? (4x2=8}
5.4 List the market segments or type of customers in food and beverage services. E.g., hotel
market? 5)
TOTAL= 100
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