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FTH510S - FOUNDATIONS OF TOURISM AND HOSPITALITY - 2ND OPP - JULY 2023 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
BACHELOR OF CULINARY ARTS
BACHELOR OF INNOVATION & TOURISM DEVELOPMENT
QUALIFICATION CODE: 07BHOM
07BCNA
LEVEL: 7
07BTID
COURSE CODE: FTH510S
COURSE NAME: FOUNDATIONSOF TOURISM
AND HOSPITALITY
SESSION: JULY2023
DURATION: 2HOURS
PAPER: THEORY(PAPER2)
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) MS. HN. SHIYANDJA
MODERATOR: MRS. KN. TSHITUKENINA
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF _2_ PAGES (Including this front page)
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Question 1
2.1 What is the relationship between hospitality and tourism? {4}
2.2 State any 6 reasons why people travel? {6}
(10 Marks)
Question 2
(23 Marks)
2.1 Mention 7 main departments in the hotel. {7}
2.2 Distinguish between revenue and support/cost centres? {4}
2.3 Provide examples of revenue and support/cost centres? {8}
2.4 What is the difference between back of house and front of house and give an example
of each one? {4}
Question 3
(27 Marks)
3.1 Explain the main functions of front office? {5}
3.2 Discuss the duties of the general manager. {5x2 =10}
3.8 Housekeeping has 2 main roles, mention, and discuss them? {8}
3.9 What determines the price of lodging/accommodation/rooms? {4}
Question 4
(27 Marks)
4.1 What factors influences tourist's choices of transportation modes? {4}
4.2 Compare and contrast Tour Operators versus Travel Agents. {6}
4.3 Name and explain sectors of the Tourism Industry? {6x2 =12}
4.4. In order to be a tourist, you have to travel, so transport is one of the major components
of the tourism product when you have to travel. Mention all modes of transportation. {5}
Question 5
(13 Marks)
5.3 Discuss the advantages and disadvantages of franchising to the franchisee? {4x2=8}
5.4 List the market segments or type of customers in food and beverage services. E.g., hotel
market? {5}
TOTAL= 100
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