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FTH510S - FOUNDATIONS OF TOURISM AND HOSPITALITY - 2ND OPP - JULY 2025 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: BACHELOR OF TOURISM, INNOVATION AND DEVELOPMENT, BACHELOR OF
. HOSPITALITY MANAGEMENT, BACHELOR OF CULINARY ARTS
QUALIFICATION CODE: 07BTID,
07BHOM, 07BCNA
LEVEL: 7
COURSE CODE: FTHSlOS
COURSE NAME: FOUNDATIONS OF TOURISM AND
HOSPITALITY
SESSION: JULY 2025
PAPER: THEORY (PAPER 2)
DURATION: 2 HOURS
MARKS: 100
EXAMINER(S)
SECOND OPPORTUNITY QUESTION PAPER
MS. H. N. SHIYANDJA
MODERATOR: MRS. K. N. TSHITUKENINA
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all questions carefully before answering.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
No additional material required.
THIS QUESTION PAPER CONSISTS OF 2 PAGES (Including this front page)
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Question 1
2.1 What is the relationship between hospitality and tourism? (4)
2.2 State any 6 reasons why people travel? (6)
(Sx2=10)
Question 2
(23 Marks)
2.1 Mention 7 main departments found in the hotel. (7)
2.2 Distinguish between revenue and support/cost centres? (4)
2.3 Provide examples of revenue and support/cost centres? (8)
2.4 What is the difference between the back of the house and front of house departments
and give examples of each. (4)
Question 3
3.1 Explain the main functions of front office? (5)
3.2 Discussthe duties of the general manager. (5x2)
3.3 Housekeeping has 2 main roles, mention, and discuss them? (8)
3.4 What determines the price of lodging/accommodation/rooms? (4)
(27 Marks)
Question 4
4.1 What factors influences tourist's choices of transportation modes? (4)
4.2 Compare and contrast Tour Operators versus Travel Agents. (6)
(27 Marks)
4.3 Name and explain sectors of the Tourism Industry. (6x2=12)
4.4 In order to be a tourist, you have to travel, so transportation is one of the major
components of the tourism product. Explain! (5)
Question 5
(13 Marks)
5.1 Discussthe advantages and disadvantages of franchising to the franchisee? (4x2=8)
5.2 List the market segments or type of customers in food and beverage services. E.g., hotel
market? (5)
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