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BHI520S - BASIC HOTEL INFORMATION SYSTEMS - 2ND OPP - DECEMBER 2025 |
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nAm I BI AunIVE RS ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE: 07BHOM MODE: FM
COURSE CODE : BHl520S
COURSE NAME: Basic Hotel Information System
SESSION: DEC 2025
DURATION: 3 HOURS
PAPER: Theory & Practical
MARKS: 100 (Theory 50 & Practical 50}
EXAMINER:
2nd OPPORTUNITY EXAMINATION QUESTION PAPER
Ms. U. Tjitunga
MODERATOR: Mr. G. Cloete
INSTRUCTIONS
1. Answer ALL the questions and start each question on a new page .
2. Read all questions carefully before answering.
3. Number answers according to the numbering structure provided in
the question paper.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including this front page)
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SECTION 1- THEORY SESSION
Question 1
(6)
Discuss briefly the factors that need to be considered before purchasing a Hotel Information
System .
Question 2
(12)
Explain the following terms:
2.1 Creditor
(2)
2.2 Travel Agent
(2)
2.3 Cash-sale invoice
(2)
2.4 Proforma invoice
(2)
2.5 Tour operator
(2)
2.6 Cancellation Penalty
(2)
Question 3
(4x2=8)
Name and describe four different types of rates available in the software .
Question 4
(2)
Outline two ways of changing the arrival date of an existing Reservation .
Question 5
(2)
Briefly explain two options of checking in the guest.
Question 6
(6)
Outline the difference between a Cancelled booking and a No Show booking?
Question 7
(4)
Briefly compare the difference between a Deposit and a Debtors Payment?
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SECTION 2 - PRACTICAL SESSION
Question 1:
(10)
You receive an email from Springbok Atlas requesting a room for their clients: create a profile
and save PDF.
Tour Operator Details:
• Company: Springbok Atlas
• Address: P/Bag 50, Ausspanplatz, Windhoek
• Phone: 061 252635
• Email: springbok@gmail.com
Question 2:
(10)
Make a reservation for Mr. & Mrs. Schneider under Springbok Atlas. Save booking record (PDF).
Booking Details:
• Arrival: 17 March 2026
• Departure: 18 March 2026
• Room Type: Standard Double Room
• Special Discount: 25% (Tour Operator Rate)
• Special Request: prefer a room overlooking the waterhole (update arrival notes)
Question 3
{10)
The tour operator send you a depos_it slip of a 50% payment on the accommodation
booking. Generate and save a receipt PDF.
Question 4
(5)
Guest ordered 2 bottles of JC le Roux LeDomain (white - 187ml). add the extra to their room
reservation . Save booking record (PDF).
Question 5
(10)
Mr. Schneider pays their extras with a credit card: 19810920235. Save receipt (PDF)
Question 6
(S)
Check in the booking and print registration form.
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