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BHI520S - BASIC HOTEL INFORMATION SYSTEMS - 1ST OPP - NOVEMBER 2025 |
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nAm I BI A u n IVERS ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE: 07BHOM MODE: FM
COURSE CODE: BHl520S
COURSE NAME: Basic Hotel Information System
SESSION: OCT 2025
DURATION: 3 HOURS
PAPER: Theory & Practical
MARKS: 100 (Theory 50 & Practical 50)
EXAMINER:
15T OPPORTUNITY EXAMINATION QUESTION PAPER
Ms. U. Tjitunga
MODERATOR: Mr. G. Cloete
INSTRUCTIONS
1. Answer ALL the questions and start each question on a new page.
2. Read all questions carefully before answering.
3. Number answers according to the numbering structure provided in
the question paper.
THIS QUESTION PAPER CONSISTS OF 4 PAGES (Including this front page)
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SECTION 1-THEORY SESSION
Question 1
Explain what parts of a hotel does Innkeeper Administration manage?
(8)
Question 2
List 6 booking status types and explain.
(12)
Question 3
What is the difference between Debtor Refund and Cancellation Penalty?
(4)
Question 4
Explain the advantages of computerized reservation systems.
(5x2=10)
Question 5
Name two ways of changing the arrival date of an existing reservation?
(2)
Question 6
Explain the difference between a Booking Record and Registration Form?
(2)
Question 7
What is the difference between a Cancelled booking and a No-Show booking?
(2)
Question 8
(True or False)
8.1 Cancelled booking is when a guest failed to arrive without notifying the Hotel.
(2)
8.2 Tour Operator receives 10% commission for every booking made.
(2)
8.3 Group Master folio is used for a group booking when the guests are responsible for their
own accommodation.
(2)
8.4 Transfers and Reversals screen is used to move transactions between folios.
(2)
8.5 Rack Rates and Special Rates are the same rate type.
(2)
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SECTION 2 - PRACTICAL SESSION
Question 1
(10)
A new client, Ms....... .. Mwangi, contacts the hotel directly to book two single rooms for herself
and her colleague Mr........ Kaura. Both rooms will be managed under her name (FIT booking).
Create a new client profile and save it (PDF) .
Guest Details:
• Name: Ms......... Mwangi
• Phone: +264 81 234 5678
• P O Box 800 Nairobi
• Email: ...... mwangi@gmail.com
• Nationality: Kenyan
Question 2
(10)
Book 2 single rooms under her name and assign the guests. Save booking record (PDF).
Booking Details:
• Arrival : 17 October 2025
• Departure : 18 October 2025
• Room Requirement: 2 Single Rooms (under one reservation)
• Update your room list: Ms Jacobs in first room and her friend
Question 3
(5)
Add 2x Omelette Mushroom & Cheese as extras to the booking. Save booking record (PDF) .
Question 4
(5)
The guest send you her credit card details for a full payment on the booking. Credit card No: 5555
0000 6000.
Question 5
(5)
Generate a Cash sale invoice for Laundry services for Ms. Mwangi as she does not want it to be
added to her room reservation . She pays it cash .
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Questions 6
(10)
Ms Mwangi calls and informs you that he has changed his plans due to work related issues and is
able to stay with you for 1 night only and will arrive a day late. Change the reservation
accordingly and Save the booking reco rd (PDF) .
Question 7
(5)
Print the registration form for Ms Mwangi booking and file it.
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