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PWR611S - PROFESSIONAL WRITING - 2ND OPP - JUNE 2025 |
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nAllllBIA
OF SCIEnCE
UnlVERSITY
Ano TECHnOLOGY
FACULTY OF HUMAN SCIENCES
DEPARTMENT OF COMMUNICATION AND LANGUAGES
COURSE NAME:
COURSE CODE:
SESSION:
DURATION:
SECOND OPPORTUNITY QUESTION PAPER:
EXAMINER:
MODERATOR:
PROFESSIONAL WRITING
PWR 611s
JUNE 2025
3 HRS
MARKS: 100
DRT H N FRANS
MS I<DU PLESSIS
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly and number your answers properly
3. Read the instruction carefully before answering the question
4. Permissible materials: Examination Paper and Examination Script
THIS QUESTION PAPER CONSISTS OF_ 4_ PAGES INCLUDING THIS FRONT PAGE
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SECTION A: COMPLAINT LETTER
[40)
QUESTION 1
Read the following scenario below.
You live in Katima-Mulilo, Zambezi region. Imagine you bought a brand-new SUV car from one of
the dealers in Windhoek. After you have driven it for two weeks, the car is giving you problems
such as the brakes do not function well, it is heating up and the boot is not closing well.
Now, write a letter of complaint to the manager of 300-350 words and follow the structure of
a letter of complaint. Invent addresses, names and all the relevant information needed for this
letter.
SECTION B: REPORT WRITING
[40)
QUESTION 2
THE NEED FOR IMPROVING FOOD SECURITY IN NAMIBIA
Over the past months, the Red Cross has witnessed an increasing number of people in need of
food and drought relief assistance in Namibia. Advocate Bience Gawanas, Namibia Red Cross
Society Chairperson, has requested you, the NRCSRegional manager, to submit to her a short
formal report about the current food insecurity situation in Omaheke region. You have to make
recommendations for a strategy to alleviate and permanently eradicate the food insecurity
problem in the region.
Read the following article and follow the instructions accordingly to answer the questions
that follow it.
Red Cross Pleads for Drought Funding
New Era, 8 July 2016
Windhoek
The Namibia Red Cross Society (NRCS)is struggling to raise N$13.4 million to give support to 11
500 vulnerable people as it only managed to raise 15 per cent of the funding required and will
only be able to provide for 1 200 people. Fifteen per cent of N$13.4 million equals N$2 million
and the 1 200 beneficiaries translates into 33 percent of the targeted 3 600 affected people.
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Chairperson of NRCS,Advocate Bience Gawanas, said following the recent drought assessment
done by the Office of the Prime Minister and the Ministry of Agriculture Water and Forestry, it is
estimated that 729134 people are food insecure and more than 595 839 need immediate drought
relief assistance.
"Beneficiaries are receiving warm meals six days a week at soup kitchens in the Kunene and
Kavango regions. The current drought situation has reduced the food security intake to one meal
per day, while others have to sleep hungry at most times," said Advocate Gawanas. First National
Bank through the FNB Foundation responded to the drought situation with a donation of N$100
000.
"We have over the past months witnessed an increasing number of people in need of food at our
soup kitchens, while some of the beneficiaries - especially the Kunene Region - abandoned their
homesteads to go live in dire conditions around the town of Opuwo, begging for food from good
Samaritans," she elaborated.
"We need to change and take a longer view and to more effectively use our collective resources
if we are to truly strengthen resilience and break the cycle of food insecurity in Namibia, as the
humanitarian needs that are already high are continuing to grow, as will the cost of sustaining the
response," said Adv. Gawanas, who is also the special advisor to the Minister of Poverty
Eradication and Social Welfare. She said the situation needs to be tackled by mobilising the power
of solidarity through the involvement of the local community, individuals and businesspeople.
"We are calling for unity and coordinated actions of various stakeholders to bring about change
at a scale that is needed and thus create a country where people are safer, healthier and can
thrive, even in the face of adversity."
She said government and local organisations, such as NRCS,are doing their part, but they cannot
make successful strides if they do not get more support from local organisations. "Namibians, we
must lessen our dependency on foreign aid and start making personal contributions towards the
country's development efforts and poverty eradication. The drought is a Namibian problem that
is supposed to be solved by Namibians," she further said.
Manager of corporate social investment at FNB, Rivonia Kahivere said the institution realised the
task is momentous and thus jumped at the chance to help. "We have not yet been involved to
assist NRCS in reaching their targets and objectives, but every bit helps, and no donation or
sponsorship is too small," she said.
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Write a report and include the following sections:
1. Identification
2. Terms of reference
3. Two procedures
4. Four findings
5. Conclusion
6. Four recommendations
NOTE: LANGUAGE AND STYLE:
(5)
(5)
(5)
(5)
(5)
(5)
{10 MARKS}
SECTION C:
[20 MARKS]
QUESTION 3: GENERAL QUESTIONS
3.1 Define the following terms.
(4)
a. solicited proposal
b. unsolicited proposal
3.2 Mention any five of the advantages of e-mail.
(5)
3.3 Define what netiquette is.
(1)
3.4 Define what the two terms below mean:
(4)
a. closed format questions
b. open-ended questions
3.5 Write down the information that should go into the following paragraphs of a negative
adjustment letter.
(6)
a. Para 1
b. Para 2
c. Para 3 (conclusion)
END OF QUESTION PAPER
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