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ETD711S - Introduction to Education Training and Development - 1st Opp - June 2022 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCE AND EDUCATION
DEPARTMENT OF MANAGEMENT
QUALIFICATION: BACHELOR OF HUMAN RESOURCES MANAGEMENT
QUALIFICATION CODE: 07BHRM LEVEL: 7
COURSE CODE: ETD 711S
COURSE NAME: INTRODUCTION TO EDUCATION,
TRAINING &DEVELOPMENT
SESSION: JUNE 2022
DURATION: 3 HOURS
PAPER:THEORY
MARKS: 100
EXAMINER(S)
FIRST OPPORTUNITY QUESTION PAPER
Ms. ENP KAURA
MODERATOR: Mr. B.U.Shikongo
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper.
2. Examination script.
THIS EXAMINATION PAPER CONSISTS OF 3 PAGES (Including this front page)
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QUESTION 1
Jobs4Nam
Jobs4Nam is a recruitment agency operating from Swakopmund. The agency is well
known in the country as it has established their presence in the market for placements
across all levels. Though they are well established they are still a small enterprise that is
rapidly growing. As their number of employees steadily increases they are realising that
they are no longer able to support the learning needs of their employees. Managers no
longer have the time to provide team members with one-on-one coaching and the major
issue is that their senior consultants do not have the skills to mentor and coach. Though
the need is evident, a number of the managers believe that a training and development
is not an investment to the firm but rather a cost.
As a result of these needs Jobs4Nam have decided to build a training and development
team, and to appoint you as the team manager. The aim is to support the needs of the
teams and formalise the training and development environment.
Questions
1.1 Differentiate between education, training and development.
(3x2=6)
1.2 It seems like management is not convinced about the importance of training and
development. What are some of the problems your Training and Development
team will encounter, in such an environment?
(4)
1.3 How will your team ensure credibility and increase buy-in from management?
(4)
1.4 How will your team go about this training using the High-impact training Model?
(12)
1.5 Who will be the key people driving the success of the new Training and
Development team, and why?
(3x3=9)
QUESTION 2
2.1 Discuss the implications of the population profile on Training and Development in
Namibia.
(10)
2.2 The Namibian Qualifications Authority (NOA) is mandated to oversee the
National Qualifications Framework (NQF). What more is this authority
responsible for?
(10)
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QUESTION 3
You are the Human Resource Development manager at a large manufacturing company
in Windhoek. You have noticed that the administration of training and development in
the organisation needs some improvement.
• Training and development records are kept manually in Gloria's office in a filing
cabinet. Gloria is the Finance Manager.
o There is no method of planning for training and development expenses. Gloria
confirmed that training and development invoices are sent to her by email for
processing and payment. There is no records for the amount that has been spent
on training.
o The training and development facilities (namely the boardroom) are not up to
standard. The facility is too small to train a group of students, and the layout and
shape of the room is of such a nature that presentation media is inaudible and
invisible to the students.
Questions
3.1 A computerised system is long overdue for this manufacturing company, as can
be concluded from the scenario. Explain to management the aspects that need to
be investigated when determining the need for such a system.
(8)
3.2 Discuss budgeting as a financial control instrument.
(10)
3.3 Using a practical example, explain how the cost-effectiveness of training and
development can be determined.
[5]
QUESTION 4
4.1 As a trainer/facilitator you should be sensitive towards your participants learning
styles. Demonstrate your understanding of the four personality learning styles.
(8)
4.2 Training needs are found at various levels/organizations and can be divided into
macro, meso and micro level. Discuss the differences of these levels.
[6]
4.3 Explain with examples the following types of student needs.
a) Comparative needs
(2)
b) Normative needs
(2)
c) Anticipated needs
(2)
d) Critical incident needs
(2)
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