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ETD711S - Introduction to Education Training and Development - 2nd Opp - June 2022 |
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n Am I B I A u n IVE Rs I TY
OF SCI En CE Ano TECH n OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCE AND EDUCATION
DEPARTMENT OF MANAGEMENT
QUALIFICATION: BACHELOR OF HUMAN RESOURCES MANAGEMENT
QUALIFICATION CODE: 07BHRM LEVEL: 7
COURSE CODE: ETD 711S
COURSE NAME: INTRODUCTION TO
EDUCATION, TRAINING &DEVELOPMENT
SESSION: JULY 2022
PAPER:THEORY
DURATION: 3 HOURS
-- -
MARKS: 100
EXAMINER(S)
SECOND OPPORTUNITY QUESTION PAPER
Ms. ENP KAURA
MODERATOR:
-
Mr. B.U.Shikongo
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper.
2. Examination script.
THIS QUESTION PAPEER CONSISTS OF 4 PAGES (Including this front page)
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QUESTION 1
Read the case study about the strengths and weaknesses of the Human
Resources Development effort and answer the questions that follow:
Case study
Africa Foods is a giant retail corporation, one of the largest in the industry. Africa Foods stores
sell a wide selection of foods and are found in almost every medium to large-sized town in Africa.
However, Africa Foods is not an industry Leader with regard to its Human Resources
Development activities. Several years ago, the corporate-level Human Resources Development
department at Africa Foods was eliminated during a downsizing exercise. It has recently been
revived. At its helm is Johannes Shilongo, who has been with the enterprise for five years and is
destined for higher level responsibilities at Africa Foods. His year-old Human Resources
Development department is staffed with six long-time employees of the organisation. (The
department will not hire professional HRD practitioners). Johannes is to set up a department
servicing the corporate office only. The corporate office employs several hundred people.
Johannes has more or Less a free hand to determine the purpose of the department and offer
planned learned activities of value to the employees and managers of Africa Foods.
The retail industry is fiercely competitive. Like other retailers, Africa Foods plans a major
programme to revamp its stores. The programme will eventually change just about every fixture
in most stores, including product display, advertising, inventory control and even store Layout and
staffing. The plan will be a reality within ten years. In the meantime, Africa Foods will continue as
it always has - as a dominant force in the industry.
Questions:
1.1 Why would an organisation go to the extent of eliminating the HRD department?
(5)
1.2 What should Johannes do to analyse the present strengths and weaknesses of the
HRD effort at Africa Foods?
(10)
1.3 The Training and Development Manager, Mr Shilongo has the responsibility to
manage the T&D function in such a way that the set objectives are achieved. What
should he consider when apply the four management functions to T&D. (4x4=16)
QUESTION 2
2.1 Discuss is the implication of technology acceleration on training & development.
(10)
2.2 Discuss the purpose of the Skills Development Levies Act. Consider the
following:
a) Levy to be paid
(3)
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b) Exemption from the act
(4)
c) Registration for payment let duty
(2)
d) Employers eligible for refund.
(3)
e) Cost qualifying for grands/refund
(4)
[16]
QUESTION 3
Case scenario:
You are the Human Resource Development manager at a large manufacturing
company in Windhoek. You have noticed that the administration of training and
development in the organisation needs some improvement.
•
Training and development records are kept manually in Gloria's office in a filing
cabinet. Gloria is the Finance Manager.
There is no method of planning for training and development expenses. Gloria
confirmed that training and development invoices are sent to her by email for
processing and payment. There is no records for the amount that has been spent
on training.
•
The training and development facilities (namely the boardroom) are not up to
standard. The facility is too small to train a group of students, and the layout and
shape of the room is of such a nature that presentation media is inaudible and
invisible to the students.
Questions
3.1 Are you satisfied by the way records are kept in this company? Motivate your
answer.
(3)
3.2 Why is good record keeping important for this manufacturing company?
(5)
3.3 Mention the five types of training records.
(5)
3.4 Discuss distance learning as one of the systems used to present instructional
material. Include its advantages and disadvantages.
(10)
QUESTION 4
4.1 Reflect on the learning theories that you have read. Discuss the experiential
learning in detail.
(10)
4.2 Identified four different types of needs assessment.
(10)
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