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RDN520S - ROOM DIVISION OPERATIONS - 2ND OPP - JAN 2020 |
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
FACULTY OF MANAGEMENT SCIENCES
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION : BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE: 07BHMN
COURSE CODE: RDN520S
LEVEL: 5
COURSE NAME: ROOMS DIVISION OPERATIONS
SESSION: JANUARY 2020
PAPER: THEORY
DURATION: 2 HOURS
MARKS: 100
SUPPLEMENTARY/SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) | MS. H.N. SHIYANDJA
MODERATOR; | Mr. G. CLOETE
INSTRUCTIONS
Answer ALL the questions.
Write clearly and neatly.
Number the answers clearly.
Leave a line between answers.
PERMISSIBLE MATERIALS
1. No additional material required
THIS QUESTION PAPER CONSISTS OF 3 PAGE (Including this front page)
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QUESTIONS
Question 1
(15)
Draw an Organizational Chart/Organogram of a Housekeeping department in a medium
hotel and explain what its purpose is?
Question 2
(3X3=09)
Differentiate between the types of Maintenance that can be performed and give a detailed
description of what is included in each.
Question 3
(5x2=10)
Distinguish between Residential Hotels and Resort Hotels?
Question 4
(3x3=09)
When cleaning public areas special attention must be paid to the following areas,
Entrances, lobbies and Front Desk. How would one clean these sections?
Question 5
(10)
Most Housekeeping Departments are responsible for cleaning a number of areas in a Hotel.
Identify these areas.
Question 6
Identify & briefly explain the three-basic service-level categories
(3x5=15)
Question 7
(10)
The best On-Premises Laundry is the one tailored to the needs of the hotel it serves. Every
laundry uses a basic cycle of operation. List the steps of the typical wash cycle.
Question 8
(06)
To be most effective, guestroom cleaning should follow a logical progression from actually
entering the guestroom to the final check and departure. Identify these procedures.
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Question 9
(3x2=6)
Outline the three important functions of the check-out and account settlement process.
Question 10
(10)
Planning is probably the executive housekeeper’s most important management function.
Discuss why it is important for an executive housekeeper to take a systematic step-by-step
approach to planning.
TOTAL MARKS 100
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