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AMM521S - ADMINISTRATIVE MANAGEMENT 1B - 2ND OPP - JAN 2025 |
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'I
nAm I BIA un IVERSITY
OF SCIEnCE Ano
FACULTYOFCOMMERCEH, UMANSCIENCE&S EDUCATION
DEPARTMENTOFGOVERNANC&E MANAGEMENTSCIENCES
QUALIFICATION: Bachelor of Business & Information Administration
QUALIFICATIONCODE: 07BBIA
LEVEL:5
COURSE:Administrative Management 1B
DATE: January 2025
COURSECODE: AMM521S
SESSION: 1
DURATION: 2 Hours
MARKS: 100
EXAMINER:
2ND OPPORTUNITYEXAMINATION QUESTIONPAPER
MS A SCHROEDER
MODERATOR: MS EVAINO
INSTRUCTIONS
a) Answer ALL the questions and start each question on a new page.
b) Read all questions carefully before answering.
c) Number answers according to the numbering structure provided in the question paper.
THIS QUESTIONPAPERCONSISTSOF 4 PAGES
(INCLUDINGTHIS FRONTPAGE}
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QUESTION1
[10]
Identify the letter of the choice that best completes the statement or answers the question.
1.1 ___ is defined as any factor or issues that interfere with the transmission of the
message.
A. Verbal communication
B. Noise
C. Non-verbal communication
D. Internal communication
E. External communication
1.2 FNB Insurance Brokers Namibia (Pty) Ltd is an example of a:
A. Sole Trader
B. Partnership
C. Public company
D. Private company
E. Close corporation
1.3 Select the option which does not belong to the traditional economy.
A. Hunting and gathering
B. Subsistence agriculture
C. Large scale manufacturing
D. The barter system
E. Outdated and primitive
1.4 An official government document that certifies the identity and citizenship of an
individual and grants the person permission to travel abroad is a(n):
A. Visa
B. Passport
C. Vaccination passport
D. Itinerary
E. Immigration card
1.5 Jet leg experience by travellers are being caused by:
A. Lack of exercise
B. Crossing different time zones
C. Dry atmosphere
D. Cabin pressure
E. All the above
1.6 ___ refers to possibility that something bad will occur, or the chance of loss,
injury or the creation of a hazard.
A. Insurance
B. Scarcity
C. Risk
D. Risk management
E. None of the above
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1.7 __ refers to a type of written communication which. are longer and more formal than
memorandums and provides a thorough and more factual assessmentof an issueof concern
such asGender BasedViolence (GBV).
A. Sidewayscommunication
B. External written communication
C. Internal written communication
D. Forward communication
E. Report
1.8 ___ refers to the fundamental challenge faced by all individual and societies where
we have needs and face limitations and challenges in our pursuit of satisfying our
needs
A. Self-actualization
B. Factors of production
C. Hierarchy of needs
D. Economic structure
E. Scarcity
1.9 __ refers to how much of a product or service in terms of quantity are buyers
willing to acquire at a given time.
A. Supply
B. Price
C. Scarcity
D. Demand
E. Equilibrium
1.10 Select the option from the list below that does not belong to travel agents in Namibia.
A. Welwitschia Travel
B. Trip Travel
C. Sky Travel
D. Rennies Travel
E. Fly Namibia
QUESTION1
[20]
Definethe following concepts and illustrate with suitable examples. Payattention to the mark allocation of
each question.
2.1 Communication process
(4)
2.2 Supply and demand with appropriate examples.
(4)
2.3 Traditional order of precedence
(4)
2.4 List and explain the two negative factors associated with the primary sector
(4)
2.5 Services provided by travel agents
(4)
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QUESTION 3
[20]
In a business setting, Management Assistants will likely take part in various types of
communication situations while working with your colleagues and superiors. Some of these
communication situations may be formal, structured, and planned in advance. Answer the
following questions that follow.
3.1 Differentiate between three {3) different barriers that can influence communication
in the workplace.
(6)
3.2 Each economic system has its unique characteristics. Discuss five (5) characteristics
of the command economic system.
(5)
3.3 Abraham Maslow's hierarchy of needs are very popular and well-studied. Discuss five
levels in Maslow's hierarchy of needs.
(5)
3.4 Discuss a "barrier" and "feedback" as two of the elements of the communication
process and provide suitable examples.
(4)
QUESTION 4
[30]
4.1 Risk refers to possibility that something bad will occur, or the chance of loss, injury or
the creation of a hazard. Name and discuss the five {5) steps involved in a risk
management process in either a construction company or at a mine.
(10)
4.2 Specify the specific occasions at which the order of precedence is practice when
people gather.
(5)
4.3 Name and discuss any five {5) characteristics of a close corporation.
(10)
4.4 Discuss five {5) characteristics of a command economy.
(5)
QUESTION 5
[20]
Your manager, Mr Chimhundu, is planning to go on a trip abroad and you, as his Personal
Assistant must see to it that all the necessary arrangements are in place.
5.1 Do a comparison between the business and the economy class seating options for
your manager.
(8)
5.2 Define the term "itinerary".
(6)
5.3 Outline your responsibilities during Mr Chimhundu's absence from work.
(6)
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