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BHI520S - BASIC HOTEL INFORMATION SYSTEMS - 1ST OPP - NOVEMBER 2023 |
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nAmlBIA UnlVERSITY
OF SCIEnCE AnDTECHnOLOGY
FacultyofCommerceH,uman
ScienceasndEducation
Schoolof HumanSciencesand
Education
Department of Hospitality and
Tourism
BeethovenStreet T: +264612072093
Private Bag13388 F: +264612079863
Windhoek
E: dht@nust.na
NAMIBIA
W: www.nust.na
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE:
07BHMN
LEVEL: 7
COURSE CODE: BHl520S
SESSION: November 2023
COURSE NAME: Basic Hotel Information System
PAPER: Theory & Practical
DURATION: 3 hours
MARKS: 100 (Theory 50 & Practical 50)
FIRST OPPORTUNITY EXAMINATION PAPER
EXAMINER(S) Ms U. Tjitunga
MODERATOR: Mr G. Cloete
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
4. Print documentation where required by the examiner.
5. Answer Section A and hand in your Answer scripts.
6. Continue with Section Bon the Computer System!
7. This paper consists of 4 paQes
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SECTION 1 - THEORY SESSION
Question 1
Explain what parts of a hotel does Innkeeper Administration manage?
(8)
Question 2
List and explain 8 booking status types on Innkeeper.
(8x2=16)
Question 3
Explain the advantages of an online reservation system.
(5x2=10)
Question 4
Outline the difference between a proforma invoice and a cash sale?
(4)
Question 5
Explain the difference between a Booking Record and Registration Form?
(2)
Question 6
Briefly explain the difference between a Cancelled booking and a No-Show booking?
(2)
Question 7
(True or False)
7.1 Cancelled booking is when a guest failed to arrive without notifying the Hotel. (2)
7.2 Tour Operator receives 10% commission for every booking made.
(2)
7.3 Group Master folio is used for a group booking when the guests are responsible
for their own accommodation.
(2)
7.4 Rack Rates and Special Rates are the same rate type.
(2)
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Section 2 - Practical Session
Question 1
(10)
Mr ............. Stones
8 Long street
Cape Town
South Africa
PO Box 700
Cape Town
Tel: +27 21 852 8328
Cell: +27 82 398 9834
Email: stones@gmail.com
You receive an email from Mr ......... requesting accommodation for 5 nights, arriving
03 December 2023, preferably a double bed as he is with his wife. Make the booking
and send the booking confirmation, requesting the deposit, and print the booking
record.
Question 2
(5)
The next day you received an amendment that the guest prefers to change it to
today's date. You receive a deposit slip from Mr. Stones for accommodation the full
amount. Process the deposit payment and print the deposit receipt.
Question 3
(2)
Before arrival Mr. Stones request a bottle of dry white wine to the value of N$100.00,
in the room, update your arrival notes and add the extras to their account.
Question 4
(5)
Mr. Stones gives his credit card for payment of the above item: 5471 1789 1789
1234, exp 0225. Process this transaction and print the receipt.
Question 5
(3)
Send them a Proforma Invoice for the wine and file the printout with their
correspondence.
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Question 6
(5)
Mr. Stones had drinks in the Bar to the value of N$120.00 Process a cash sale
transaction for the guests.
Question 7
(5)
On arrival, print the registration form, check the booking in.
Question 8
(4)
Mr. Stones extends their stay with one night and settles the account with payment
method cash for the extra night. Print the receipt.
Question 9
(1)
Mr.......... settles the account. Print the tax invoice. Check the guest out.
Question 10
10)
African Extravaganza
Private Bag 15945
Cape Town
South Africa
Tel: +27 021 825 7892
E-mail: extravaganza@iafrica.co.za
www.extravaganza.com
Dear Reservations,
Kindly provisionally book 2 rooms for the above group and submit a provisional
confirmation. Arriving 27 November 2024. Thank you for your cooperation.
Kind regards
....... Miguel