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HRH620S - HRM FOR HOSPITALITY AND TOURISM - 2ND OPP - JAN 2020 |
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
Faculty of Management Sciences
Department of Hospitality and Tourism
QUALIFICATION: Bachelor of Tourism Management
QUALIFICATION CODE: 07BOTM
COURSE: Human Resource Management
DATE: January 2020
DURATION: 2 Hours
Beethoven Street
WPriinvdahteoekBag 13488
NAMIBIA
T: #264 61 207 2093
FEr: d42h6t4@n6u1 st20.7na9093
We WWW. nust.na
LEVEL: 7
COURSE CODE: HRH 610S
PAPER: THEORY
MARKS: 100
SECOND OPPORTUNITY QUESTION PAPER
EXAMINER: Ms. Alida Siebert
MODERATOR: Enzy Ngondi Pewa Kaura-Ndjavera
THIS QUESTION PAPER CONSISTS OF 2PAGES
(INCLUDING THIS FRONT PAGE)
INSTRUCTIONS
Answer all questions.
Read all the questions carefully before answering.
Marks for each question are indicated at the end of each question.
Please ensure that your writing is legible, neat and presentable.
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Question 1
(5x2=10)
Define the below concepts and by means of practical examples, illustrate your understanding of the
following concepts:
1.1 Sexism
1.2 Sex Discrimination
1.3 Quid pro quo harassment
1.4 Hostile Work Environment
1.5 Affirmative Action
Question 2
(5x2=10)
Human Resource Planning anticipates not only the required kind and number of employees but also
determines the action plan for all the functions of personnel management. In light of the above statement,
describe the benefits of Human resource Planning?
Question 3
(7x2=14)
It is important to determine the success of Human Resource planning through the evaluation of the plans and
programmes being implemented. Which criteria can be used to perform these evaluations?
Question 4
(5x2=10)
Define Induction and explain what the main objectives of the induction program in the organization are.
Question 5
(5x2=10)
Mentoring is an ongoing relationship that is developed between a senior and junior employee. Mentoring
provides guidance and clear understanding of how the organization goes to achieve its vision and mission to
the junior employee. What are the key points of mentoring that must be considered?
Question 6
(5x2+5=15)
Discuss the challenges of managing a diverse workforce and give examples on how these challenges are
evident at the hotel school.
Question 7
(7)
Human Resource Management can be described as the management of the relationship between the
employer and the employee. Discuss the objectives of Human Resource Management in an Organisation.
Question 8
(10+8+6= 24)
Job design is the development and alteration of the components of a job (such as the tasks one performs
and the scope of one’s responsibility) to improve productivity and the quality of the employee’s work life.
a. Discuss the principles of job design as a concept
(10)
b. the job design methods used;
(8)
c. as wellas tools applicable to the process.
(6)