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PMG612S - PERFORMANCE MANAGEMENT - 2ND OPP - JUNE 2025 |
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n Am I BI A un IVE RS ITV
OF SCIEnCE AnD TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT
QUALIFICATION : BACHELOR OF HUMAN RESOURCE MANAGEMENT
QUALIFICATION CODE: 07BHRM
COURSE LEVEL: 6
COURSE CODE: PMG612S
COURSE NAME: PERFORMANCE
MANAGEMENT
SESSION: JULY 2025
DURATION: 3 HOURS
PAPER: THEORY (PAPER 1)
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Ms Martha Namutuwa
MODERATOR: Ms Victoria Sem
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF 4 PAGES (Including this front page)
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SECTIONA
SO Marks
1.1 Skills required to build and grow high performance teams are important for the
sustainability of any organisation. Discussthe skills required for management to build
high-performance teams in any organisation?
{10}
1.2 Explain the following five concepts below?
(10}
Determinants of performance
Coaching
Counselling
Performance management process
Performance contract
1.3 Identify and explain the critical skills needed for performance management
(10}
1.4 Explain to the committee why the performance management system is criticised and
does not work
(10}
1.5 Discuss in detail any five rewards categories
(10}
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SECTION B
Answer all_the_questions that follow.
50Marks
Read the case study below and answer all the questions that follow.
Case Study
Lea is the manager of a large medical aid company, overseeing a team of 20 members
with whom she has a positive relationship. However, she has recently been concerned
about a new team member, Shani. After a month, Lea notices that Shani displays a low
level of confidence, frequently apologising for not picking up processes quickly enough.
Although Shani came from a similar environment at another medical aid company, it
was assumed she would adapt more rapidly. Shani's nervous demeanor is beginning to
take a toll on Lea. With her responsibilities to the other staff members and her own
workload, she feels overwhelmed. Leawonders how she will manage Shani's situation.
When Lea speaks to her, expressing that she should be proficient by now, Shani breaks
down, crying and appearing visibly shaken. Lea is frustrated, questioning why they can't
simply focus on their work. Although she feels a pull to help, Lea is reluctant to get
involved in Shani's personal issues;shejust wants the job done. Additionally, carrying an
underperforming team member may hurt team morale.
2.1. Read questions a to c below and answer them all
a. Discuss what wrong Lea is committing and what is she guilty of in terms of
coaching principles?
(10)
b. Explain the concept of coaching to Lea and its importance?
(5)
c. Advice Lea the manager on how to handle the situation of the new employee such
as Shani?
(5)
2.2. Provide guidance for dealing with underperformance
(10)
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2.3 Discuss in detail the different types of performance approach an organisation can
use to measure performance
(10)
2.4 Discuss any five rewards categories you know?
(10)
Total: 100