Professional Practice
PPE621S
Question 1
LL, Discuss the following management tasks;
(a) Communicating
(2)
Communicating entails the transfer of a message from one person to another. This message
may relate to the organisation or the people within the organisation. Therefore, without
communication, information can not be transferred. The manner in which the
communication takes place (non-verbal communication) is also important, for it can create
a certain attitude or atmosphere in the work environment.
(b) Motivating
(2)
Motivating refers to all attempts by management to energise people to voluntarily do their
best. In other words, the people within the organisation must be motivated to ensure the
successful achievement of the organisations’ goals.
(c) Coordinating
(2)
Coordinating is the conscious attempt to link all the related activities and tasks to one
another. Coordination is thus particularly important during planning, organising, leading
and controlling so that the organisation can operate as a coordinated unit.
(d) Delegating
(2)
Delegating is the transfer of authority, tasks and responsibilities to staff in order to reduce
the workload of the manager. This will result in management having more time available to
manage the organisation more effectively.
(e) Disciplining
(2)
Disciplining is the way in which an employee’s behaviour is formed to ensure that the goals
of the organisation are achieved. A distinction is made between positive and negative
discipline. Positive discipline (e.g., rewards) is the reinforcement of favourable behaviour,
while negative discipline (e.g., punishment) tries to combat unfavourable behaviour
1.2 Name and explain the three (3) categories/levels of managers.
(9)
e First-line Managers
These individuals are usually called supervisors. They may also be called team leaders,
coaches, unit coordinators. They are responsible for directing the day-to-day activities of
operative employees.
e Middle Managers
They represent the levels of management between the first-line manager (the supervisor)
and top management. These individuals manager other managers — and possibly some
18! Opportunity Question Memorandum Paper Page 2 of 7
November 2019