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ERP720S - ENTERPRISE RESOURCE PLANNING - 2ND OPP - JAN 2020 |
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
FACULTY OF COMPUTING AND INFORMATICS
DEPARTMENT OF INFORMATICS
QUALIFICATION : Bachelor of Information Technology (Business Computing)
Bachelor of Information Technology (Systems Administration &
Networks)
Bachelor of Informatics
Bachelor of Logistics & Supply Chain
QUALIFICATION CODE: 80BSBC / 80BSAN /
O7BAIF / O7BLS
COURSE LEVEL: NQF LEVEL 7
COURSE: Enterprise Resource Planning Systems | COURSE CODE: ERP720S
DATE: January 2020
SESSION: 2
DURATION: 2 Hours
MARKS: 80
SUPPLEMENTARY/SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S):
Dr Edmore Chikohora
Mr Johnson Billawer
MODERATOR (S):
Dr Victoria Hasheela-Mufeti
THIS EXAMINATION QUESTION PAPER CONSISTS OF 9 PAGES
(INCLUDING THIS FRONT PAGE)
Instructions for the Students
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
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SECTION A: Multiple Choice Questions. Marks for each question are shown at the end.
[Total Marks 20]
1. Which statement best describes characteristics of second-generation Customer Relationship
Management (CRM)?
[1 Mark]
A. Back-end and front-end systems were disintegrated
B. CRM started to be viewed as a strategic tool
C. Front-end systems were integrated to back-end systems
D. Focused on the automation of sales activities
2. The
section is your work area for creating individual graphs in SAP Lumira. [1 Mark]
SAP main menu
Prepare
Compose
Visualize
3. ERP II constitutes the following modules EXCEPT?
A. PLM
CRM
SRM
MRM
[1 Mark]
4. The maximum number of sessions one can open on the SAP system is?
A. Four
B. Five
C. Six
D. Unlimited
[1 Mark]
5. Error messages, warnings and the status of current system can be found on the
A. Status bar
B. Application toolbar
bar.
[1 Mark]
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C. Title bar
D. Standard toolbar
6. Due to security concerns, select a cloud architecture deployment strategy that could be
suitable for the Namibian government.
[1 Mark]
A. Private cloud
B. Hybrid cloud
C. Public could
D . Community cloud
7. \\fthe ERP vendor's software and best practices do not match the organization's needs, it may
be necessary to
the ERP software.
[1 Mark]
A. Proceduralize
B. Customize
C. Compartmentalize
D . Upgrade
8. The concept of
means that clean data can be entered once and then reused across
all applications
[1 Mark]
A. Cross-data reports
B. Data integration
C. Real-time access
D. Data flow
9. The purpose of an Information System is to convert data into useful:
A. Procedures
B. Tools
C. Information
D . Data flows
[1 Mark]
10. The benefits for adopting a new system are likely to be defined during the
A. Requirements gathering
phase.
[1 Mark]
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B. General system design
C. Build and test
D. Implementation
11. Which of the following costs is NOT an example of an implementation costs?
A. Application upgrade costs
B. Training costs
C. Business setup costs
D . Process design costs
[1 Mark]
12. In SAP ERP, a
can be a manufacturing facility, a warehouse or a distribution
centre or an office from which services are rendered.
[1 Mark]
A. Client
B. Storage locations
C. Plant
D. Company code
E. Purchasing organisation
13. ERP vendors break the software up into
which organizations can selectively
implement to support their different functional areas.
[1 Mark]
A. Programs
B. Systems
C. Applications
D. Modules
14. Data input by a user is stored in the
tier.
A. Presentation
B. Database
C. Logical
D. Application
[1 Mark]
15. In SAP ERP, warehouse personnel are entering a goods receipt referencing a purchase order
for stock material. What organizational levels in SAP ERP are required to successfully post the
goods receipt? There are three (3) correct answers.
[3 Marks]
A. Plant
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Business area
Controlling area
Storage location
Company code
16. Which of the following are the different ways of running a transaction in SAP ERP system?
There are (3) correct answers.
[3 Marks]
A. Using the SAP menu
B. Using favorites
C. Using a transaction code (eg. ME21N)
D . Entering your username and Password on the SAP menu
SECTION B: Structured Questions. Marks for each question are shown at the end.
[Total Marks 60]
QUESTION 1
[20 Marks]
A) Explain FIVE software extensions and trends that make ERPs a marketable business solution.
[10 Marks]
B) ABC Pty Ltd is an Investment and Financial institution located in Windhoek. The company is
considering to implement an ERP system for their core business processes. You are the project
consultant and you are required to do the following:
i. Recommend an ERP architecture that is suitable for ABC Pty Ltd.
[2 Marks]
ii. | State and explain four reasons why you feel your answer in (i) above is suitable for
ABC Pty Ltd.
[8 Marks]
QUESTION 2
Read the scenario provided below and answer the questions that follow:
[19 Marks]
Shoprite stores is a large retail company originating from South Africa with subsidiaries in many other
African countries. In Namibia Shoprite Stores has several branches in almost every region. Assume
that Shoprite Namibia management is considering replacing their current retail system with SAP ERP
Retail module across all its branches.
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i. Which implementation strategy should the management of Shoprite stores implement?
Justify your answer.
[3 marks]
ii. Briefly give an account of how Shoprite management would implement the strategy you
suggested in (i) above.
[4 marks]
iii. Suggest ways how the management would identify process bottlenecks during and after
implementation.
[4 marks]
iv. Suppose Shoprite stores management would like to know the potential benefits and
drawbacks of implementing SAP ERP in their retail stores. What will be your advice to them?
In your advice, discuss the potential benefits and drawbacks associated SAP ERP in a large
retail organization.
[8 Marks]
QUESTION 3
|| Unvestricted-
. use stock
Stock in quality
Inspection
-
Blocked stock
[9 Marks]
Plant 2
Sa eS
Production
Customer
Figure 1: Types of stock movement in SAP ERP
Analyze figure 1 and answer the questions that follow:
A) State and explain, giving a reason, the documents affected by the following inventory
movements:
i. Movement 2
[3 Marks]
ii. Movement 4
[3 Marks]
iii, Movement 1
[3 Marks]
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QUESTION 4
[12 Marks]
A) Explain how delivery scheduling is arrived at when using the following approaches:
i. Backward scheduling
[3 Marks]
ii. Forward scheduling
[3 Marks]
B) State and explain, clearly indicating how SAP ERP’s two different stock valuation methods work.
[6 Marks]
#### THE END OF EXAM ####