 |
HRH610S - HUMAN RESOURCE MANAGEMENT FOR HOSPITALITY AND TOURISM - 1ST OPP - NOV 2024 |
|
|
1 Page 1 |
▲back to top |
\\
J
-
I
nAmI BI AunIVE RSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION : Bachelor of Hospitality Management,
Bachelor of Tourism Innovation and Development
QUALIFICATION CODE: 07BHOM,
07BOTM, 07BCNA
LEVEL: 7
Bachelor of Culinary Arts,
COURSE CODE: HRH610S
COURSE NAME: Human Resource
Management for Hospitality and Tourism
SESSION: November 2024
DURATION: 2 HOURS
PAPER: THEORY(PAPER1)
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER{S) Ms. AAR Siebert
MODERATOR: Enzy Ngondi Pewa Kaura-Ndjavera
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS QUESTION PAPER CONSISTS OF _2_ PAGES (Including this front page)
|
|
2 Page 2 |
▲back to top |
Question 1
(Sx2=10)
Briefly describe the factors that are likely to influence and impact upon the Namibian Hospitality and Tourism
industry's workforce in the future.
Question 2
(10)
What are the most striking differences between manufacturing and service businesses in terms of people
management.
Question 3
(4+8=12)
Differentiate between the distinctive characteristics of a service culture and those of a hospitality culture.
Question 4
(10)
Describe the main elements that should be included in a job description.
Question 5
(8)
State the main purposes of job descriptions.
Question 6
(14)
Which company activities needs to be developed in alignment with the Employer Branding message?
Question 7
(Sx2=10)
Companies must devise means of assessingthe Return on Investment gained by adopting Employer Branding
activities. Discussthe questions these companies should ask when determining Return on Investment related
to Employer Branding.
Question 8
(6x2=12)
"The pitfalls of ineffective interviewing techniques is a series of potential traps into which the inexperienced
interviewer might fall." State and explain the potential traps the interviewer might face.
Question 9
(7x2=14)
The application form is the traditional first step in most selection processes. Describe the purpose of, and
scope served by a company's application form.
2