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BBE612S - BUSINESS ETHICS -2ND OPP - JAN 2020 |
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[al NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
Faculty of Management Sciences
DEPARTMENT OF MANAGEMENT
QUALIFICATION: Bachelor of Business Management Honours
QUALIFICATION CODE: O8BBMH
LEVEL: 8
COURSE: Enterprise Systems Management
COURSE CODE: ESM821S
DATE: January 2020
DURATION: 2 Hours
SESSION: 2
MARKS: 75
EXAMINER(S)
SECOND OPPORTUNITY EXAMINATION
Mr Pardon Maoneke
MODERATOR:
Dr Victoria Hashela-Mufeti
THIS QUESTION PAPER CONSISTS OF 7 PAGES
(Including this front page)
Instructions for the examiner/moderator
i.
Please use the memorandum or sample solutions to guide your marking.
2.
Use the marks allocated as a guide to mark
3:
Reasonable, in depth and innovative correct solutions provided by the students should
be allocated marks even if not provided in the memorandum.
4.
Take note of the marks allocated to each question.
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SECTION A: Multiple Choice Questions. Each Question Carries one Mark.
[15 Marks]
1. Which statement best describe characteristics of second-generation
Relationship Management (CRM)?
A. Back-end and front-end systems were disintegrated
B. CRM started to be viewed as a strategic tool
C. Front-end systems were integrated to back-end systems
D . Focused on the automation of sales activities
Customer
2. The
section is your work area for creating individual graphs in SAP Lumira.
SAP main menu
Prepare
Compose
Visualize
3. One can open a transaction on the SAP system through the following options
EXCEPT.
A. /i
B. Use favorites
C. Use the SAP menu
D. /oMMO3
4.
is the reason why users are encouraged to open few sessions on the SAP
system.
A. Controlling employee activities
B. Limited job roles
C. Best practice
D . Slowing down computer performance
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5. The SEARCH_SAP_MENU command is used when you?
A. Know the transaction code
B. Know the transaction title
C. Don’t know the transaction code
D. None of the above
6. Duetosecurity concerns, select a cloud architecture deployment strategy that could be
suitable for the Namibian government.
A. Private cloud
B. Hybrid cloud
C. Public could
D. Community cloud
7. Ifthe ERP vendor's software and best practices do not match the organization's needs, it
may be necessary to
the ERP software.
A. Proceduralize
B. Customize
C. Compartmentalize
D. Upgrade
8. The concept of
means that clean data can be entered once and then reused
across all applications.
A. Cross-data reports
B. Data integration
C. Real-time access
D. Data flows
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9. The purpose of an Information System is to convert data into useful
A. Procedures
B. Tools
C. Information
D. Data flows
10. The benefits for adopting a new system are likely to be defined during the
phase.
A. Requirements gathering
B. General system design
C. Build and test
D. Implementation
11. Which of the following costs is NOT an example of an implementation costs?
A. Application upgrade costs
B. Training costs
C. Business setup costs
D . Process design costs
12. Which of the following factors will most likely DISCOURAGE an organization from
outsourcing the IT function? (select the BEST choice)
A. The organization is unable to manage third parties
B. The lack of skills to perform the IT function
C. The inability of a vendor to perform the function at a lower cost
D. The IT function to be outsourced is a core business function
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13. ERP vendors break the software up into
which organizations can selectively
implement to support their different functional areas.
A. Programs
B. Systems
C. Applications
D. Modules
14. Data input by a user is stored in the
tier.
A. Presentation
B. Database
C. Logical
D. Application
15. As organizations grew, they tended to create a hodge-podge of siloed information
systems that lacked
A. Analysis
B. Modularity
C. Diversity
D . Integration
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SECTION B: Structured Questions. Marks for Each Question Are Shown at the End
[Total Marks 60]
ee me x a [20 Marks]
A) Explain FIVE software extensions and trends that make ERPs a marketable business
solution.
[10 Marks]
B) Sanlam, an Investment and Financial institution is considering to implement an ERP
system. You are required to:
|. | Recommend an ERP architecture that is suitable for Sanlam.
[2 Marks]
Il. | State and explain four reasons why you feel your answer in (1) above is suitable
for Sanlam.
[8 Marks]
CCN
aa
A) State and explain three CRM processes.
[6 Marks]
B) Discuss two theories of management that could explain the origins of information
systems that promoted information silos.
[4 Marks]
C) Propose two activities that are common to the built and test phase during ERP
implementation.
[4 Marks]
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D) Namibia Institute of Pathology Ltd is considering an ERP implementation strategy that
could reduce the overall implementation costs. You are required to:
|. | Recommend a suitable ERP implementation strategy to the Namibia Institute of
Pathology.
[2 Marks]
ll. | Explain two possible challenges the Namibian Institute of Pathology is likely to
face because of using the strategy in (I) above?
[4 Marks]
Questions
TEE
A) What do you understand by the term supply chain management?
[2 Marks]
B) Propose five technologies that a shop like Pick ’n Pay Namibia could use to improve its
supply chain management.
[5 Marks]
C) Discuss three limitations associated with the Total Cost of Ownership (TCO) concept.
[3 Marks]
D) Propose five characteristics of a good ERP system that could be suitable for Namibian
business organisations.
[10 Marks]
Swewecwencasenne The End of The Exam----------------
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